Error 301

paslegolas1

Hi.

After death in Cyrodil I have received 'slow' bug on respawn. To get rid of it I have relogged just to find out I am unable to log back in due to error 301

Not impressed.

ZOS_RobinsonE

Hello @paslegolas1,

We are aware that some players receive the error "Login Error: Error 301" when they attempt to log into The Elder Scrolls Online. We are currently working on resolving the issue, and we hope to have a fix soon.

Meanwhile, you can try those few steps, it solved the problem for some players :

1. Logout of the Game.
2. Login in to your account on https://account.elderscrollsonline.com.
3. Sign the new TOS agreement.
4. Log back into the game

And / Or :

1. Rebooting your router/modem.
2. Connect via cable if you are using a Wi-Fi connection.
3. Temporarily disabling your firewall and your antivirus (Don't forget to put them back on to prevent security breaches on your computer).
4. Open these ports :

• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24500 through 24507
• TCP / UDP Ports 49100 through 54000

5. Clean boot to disable background programs that could potentially be blocking the connection.

netsike

ZOS_RobinsonE wrote: »

Hello @paslegolas1,

We are aware that some players receive the error "Login Error: Error 301" when they attempt to log into The Elder Scrolls Online. We are currently working on resolving the issue, and we hope to have a fix soon.

Meanwhile, you can try those few steps, it solved the problem for some players :

1. Logout of the Game.
2. Login in to your account on https://account.elderscrollsonline.com.
3. Sign the new TOS agreement.
4. Log back into the game

And / Or :

1. Rebooting your router/modem.
2. Connect via cable if you are using a Wi-Fi connection.
3. Temporarily disabling your firewall and your antivirus (Don't forget to put them back on to prevent security breaches on your computer).
4. Open these ports :

• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24500 through 24507
• TCP / UDP Ports 49100 through 54000

5. Clean boot to disable background programs that could potentially be blocking the connection.

Dear Robinson,

did you even read what he wrote or you are just copy-paste the automatic messages:
OP: "...I am unable to log back in due to error 301"
Your answer: " 1.Logout of the Game."

Instead of misleading the ppl here, please make them clear, that you guys cannot fix the 301 login timeout problem since the Craglorn update, so almost for 2 weeks now. I wasn't able to login either with the same error message for almost 3 days, some ppl for 7 days and we will NEVER get these days back cause you guys are AFRAID to tell us the truth!

Conratulations!
A pissed ex-customer

shawnglass1_ESO

Played last night and logged out normally when finished. tried to log in today and getting the log in time out and/or error 301. Tried all the quick fixes listed above and none worked (not even able to resign the TOS I had already signed). Not able to log in with either my desktop or gaming laptop. Tried logging in with a different internet connection on laptop and was told to enter new device access code as my device was not recognized (this made me hopeful), entered that but then the 301 error. Had my cousin try to log in for me on his computer, again error 301 (he can log in with is account). So this means it is definitely not on my end. So I have to wait until the next server reset to have a chance to log in?

fancyleggs

I've only been locked out for 1 day now, but reading that some ppl have been locked out for 4+days is not encouraging : ( why not just do a server reset since this seems to be a pretty large cascading problem

Niliu

@ZOS_RobinsonE‌ yea @netsike is right. You guys never seem to actually read what people post, that, or your reading skills leave much to be desired as your replies to both forum posts and in-game help requests often have little or nothing to do with the actual problem.

Aenima_pt

@ZOS_RobinsonE

I apreciate if you guys are working in a fix soon, as i just emailed support and got a copy paste of the exact same thing your posting here.

This is not a players computer problem, is a problem in zos servers. So dont make players go thinkering with computers burning brain cells for nothing.

Reboothing modem does nothing, i read some player managed to conect using an ethernet cable, i cant try that because i only use wireless here and modem too far from this room to use a cable. But thats just a temporary solution.

After 2 months not only the european server is still located in the USA but the game still looks like in a beta state regarding many issues.

And in my case, similar to OP, i just loged out from game, whent to the street for 30 minutes, came back (computer was always on) tryed to login in game and started to get login Time Outs and erros 301.

Mumps

301 error for me, played this morning, log out to do some stuff, try to log back in and...

tried all the instructions and even had a fresh win7 and game install...no improvement.

no other issues with any of my other games etc. I guess I just wait then cancel if nothings done.

shawnglass1_ESO

a direct ethernet connection did nothing for me. plugged my computer directly into my Comcast modem bypassing the wifi router - 301. Used my phone as a hotspot directly plugged in to my computer (in case it was Comcast's fault) still 301/Login timeout. same for my gaming laptop on all tries.
Basically I hope I can play Thursday after the server reset. Money well spent...

Nicky_W

I've just tonight started getting error 301.
I've been playing for several hours today.

Logged out for a while. Came back.
Initially it times out after a minute trying to log in, then I try it again and error 301.

I'm certainly not waiting for patches/maintenance to be able to sign back in.
And it's nothing to do with my internet/computer.

Interestingly, I know its nothing on my end because if I enter the wrong password...it tells me instantly.

Aenima_pt

Lets see how long this one drags... -_- Right now Paying to be offline.

Skychild

Same problem just now. Tested on 2 diff connections and no change

Nebb

Same here, yesterday had strange "unknown error" a few times while playing which booted me to login screen.
This morning it is the same as for you, cannot log in at all, getting timeouts on login after 1 minute, then if trying again error 301.

Not sure if these two are related, but I didn't have any problems like that before.

Beesting

Same here, got the error 301 last night. The should really reboot the EU server before the weekend, as it is a three day weekend in Holland.
Nothing i can do on my end to fix it. Please reboot the server.

DontBeAfraid

phunkeymonkehb16_ESO wrote: »

Interestingly, I know its nothing on my end because if I enter the wrong password...it tells me instantly.

yea that was the only "success" i had in the last 40hours "paying for offline" :--)

ZOS_RobinsonE wrote: »

Hello @paslegolas1,

We are aware that some players receive the error "Login Error: Error 301" when they attempt to log into The Elder Scrolls Online. We are currently working on resolving the issue, and we hope to have a fix soon.

Meanwhile, you can try those few steps, it solved the problem for some players :

1. Logout of the Game.
2. Login in to your account on https://account.elderscrollsonline.com.
3. Sign the new TOS agreement.
4. Log back into the game

And / Or :

1. Rebooting your router/modem.
2. Connect via cable if you are using a Wi-Fi connection.
3. Temporarily disabling your firewall and your antivirus (Don't forget to put them back on to prevent security breaches on your computer).
4. Open these ports :

• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24500 through 24507
• TCP / UDP Ports 49100 through 54000

5. Clean boot to disable background programs that could potentially be blocking the connection.

can i have my own "nonesense-didnt-even-read-the-post-copy-paste"-answer in my thread please?
http://forums.elderscrollsonline.com/discussion/107067/requesting-login
thanks!

Heinzy

Guess I'll be reading the forums like most of you from now on. 301 here also. Oh and turns out... my sub is also 301 =P

GossiTheDog

I have no idea why Zenimax support don't understand this issue yet. If they get your username and password, they won't be able to log into the same megaserver either. It is account specific.

Leeta

DontBeAfraid wrote: »

phunkeymonkehb16_ESO wrote: »

Interestingly, I know its nothing on my end because if I enter the wrong password...it tells me instantly.

yea that was the only "success" i had in the last 40hours "paying for offline" :--)

ZOS_RobinsonE wrote: »

Hello @paslegolas1,

We are aware that some players receive the error "Login Error: Error 301" when they attempt to log into The Elder Scrolls Online. We are currently working on resolving the issue, and we hope to have a fix soon.

Meanwhile, you can try those few steps, it solved the problem for some players :

1. Logout of the Game.
2. Login in to your account on https://account.elderscrollsonline.com.
3. Sign the new TOS agreement.
4. Log back into the game

And / Or :

1. Rebooting your router/modem.
2. Connect via cable if you are using a Wi-Fi connection.
3. Temporarily disabling your firewall and your antivirus (Don't forget to put them back on to prevent security breaches on your computer).
4. Open these ports :

• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24500 through 24507
• TCP / UDP Ports 49100 through 54000

5. Clean boot to disable background programs that could potentially be blocking the connection.

can i have my own "nonesense-didnt-even-read-the-post-copy-paste"-answer in my thread please?
http://forums.elderscrollsonline.com/discussion/107067/requesting-login
thanks!

Uhm in that mail he says they are working on a fix but in the meantime you can try this... What more answers can he give?

RinaldoGandolphi

I will say this, this is a strange error. Its weird why some people get it and others don't.

I really hope they get fix for this soon to everyone who is having this problem. I can imagine folks are beginning to get very frustrated which is understandable. I thought they fixed this the other day with a patch? I guess not?

masterwain

i am back in game.i really don't know how but at least i am back in game after 24 hours.i suggest everyone should try to login again,.

Niliu

Oh look, another 301 thread, cause there aren't dozens of those already >.>

DontBeAfraid

Niliu wrote: »

Oh look, another 301 thread, cause there aren't dozens of those already >.>

well thx for bumping though :-)

Tanza

Game kick last night porting out of trials and login hang/timeout then repeated error 301 on trying to reconnect. Tried all of the above and those posted on other forums, but a guildy got me back in game with their suggestion so give it a go.

Forget using the launcher.

Go to your:
Elder Scrolls folder
The Elder Scrolls Online EU folder
Game folder
Client folder
run the game from eso.exe

It just worked for me. Good luck

Aenima_pt

Tanza wrote: »

Game kick last night porting out of trials and login hang/timeout then repeated error 301 on trying to reconnect. Tried all of the above and those posted on other forums, but a guildy got me back in game with their suggestion so give it a go.

Forget using the launcher.

Go to your:
Elder Scrolls folder
The Elder Scrolls Online EU folder
Game folder
Client folder
run the game from eso.exe

It just worked for me. Good luck

That was the 1st thing i tried 2 days ago, and no luck. Just lauched the game again like that and still no luck. Anyway server going for maintnance in a few hours so hope it will be fixed after the maintnance.

Steelo

Guys same problem for me.I tried all possible solutions but never log in.Same problem called "Login Timeout" "301".
This is not about our pc or connection.My opinion, this is Zenimax problem.I cancelled my subs. and wait for fixing untill the maintenance or for a small patch.A lot of people have this problem.I am trust to zenimax and waiting, please fix.

edmund.mathewsb14_ESO

Add me to the "not able to login" list.

I have filed a ticket. Yes, they sent a canned response even though I stated explicitly that I could not log on with any computer I tried. My roommate can log onto his character just fine from my computer as well as his own computer.

So yes, it is a server side problem and not our computers!

Reset the servers daily please until you can solve this problem.

I have cancelled my subscription already (4 days remaining). If they fix the issue within the four days fine, but otherwise I'm am out of here.

There is NO WAY I will pay for a game that I cannot play. Sorry.