What is "Error 301 (3:1:1229:90098)"?

ShadowDarkwalker

I just sold 2 items and then was jumping on top of a box, and CTD'd in the middle of it. Now when I try to log back in, I get this error, saying it is "Unable to connect to the server."

What does this error mean and do I need to do anything on my end?

JKwervo

You're pretty much screwed. Like the rest of us 301ers

ShadowDarkwalker

Well, I would like an answer ... this is unacceptable. I finally get done with RL things early and now I cant play? I am not paying $15/mo. for this ....

JKwervo

This is why I unsubbed. I'm done with this poor excuse of a CS/Tech Support department this company has.

So until this issue is fixed, I will no longer give ZOS my money. It's pretty *** tbh. Some people can't log in going on 3-4 days now.

ZOS_PierreL

Hello all,

We invite you to read this FAQ.

Rest assured that we are working on this issue to provide a patch as soon as we can.

MissTreated

this FAQ does not resolve the issue, I have tried everything you have sent to me and I can not login still

ShadowDarkwalker

Yep, I just had a look at it ... ZOS, just stop trying to hand down the problem and quit with the automated response.

As I stated in the "Was this answer helpful" (of which I responded with an emphatic NO!) comment:

A) What the hell does a ToS have to do with a connection error?? The ToS only applies to an account and would not revert in the event the ToS was changed. Additionally, it certainly would NOT eject us from the game and then disallow us to log back in. The error would state that we would need to agree to the ToS before being allowed to log in, not return a flippin connection error. ZERO sensibility.
B ) Even if it were REMOTELY possible that this ToS agreement could have ANYthing to do with the connection issue, WE CANNOT AGREE/DISAGREE TO IT BECAUSE THERE IS NO METHOD OF AGREEMENT/DISAGREEMENT. All WE can do is READ it ... that is all. Therefore, WHY would you suggest this as an answer to the problem?? Furthermore, please can you FEASIBLY explain how this would have ANY impact whatsoever on a 301 connection error to the game lobby??
C) There is a reason why, my connection, which is perfectly fine by the way, because lol, Im obviously connected to YOUR forums on THE INTERNET right now .... CANNOT get through to YOUR servers. Perhaps we should be inspecting reasons why YOUR customers, cannot get through to YOUR servers and not sending us garbage responses, telling us to agree (which isnt even possible) to a ToS or ffs, opening ports on our machines making us susceptible to open port hackers.

Why dont you guys save the automated responses ... which DO NOT help, and actually post something that says you are looking into the problem, and working tirelessly to fix it. And by "post something," I mean actually start your own DEV thread and not reply to these. People will see something posted by a dev and know that something is being done, rather than burying another reply in another thread.

Simply unbelievable and unacceptable coming from people who should know what the *BEEEP* they are doing .....

thomaswinkworthb16_ESO

ZOS_PierreL wrote: »

Hello all,

We invite you to read this FAQ.

Rest assured that we are working on this issue to provide a patch as soon as we can.

And where do we "Sign the new TOS agreement"?

ShadowDarkwalker

thomaswinkworthb16_ESO wrote: »

And where do we "Sign the new TOS agreement"?

Your account is supposed to do that the second you create an account. If you are able to log in to your account on the Support page successfully, and the ToS does not appear for you to agree to, then you have already agreed to it.

If the ToS does appear, then you must agree to the terms, per the standard.

We have questioned this issue so many times and still have gotten no response to the exact question you asked. So we are led to believe it is merely an automated response and a typical temporary non-solution that came from some manual (who knows who wrote that thing ...).

I would say not to worry about the ToS, if you have a sincere issue, file a ticket and wait for a response. If you cannot wait ... which many usually do not lol ... post a thread here explaining your problem (but post a ticket anyways, let ZOS know there is a problem). Maybe someone other than ZOS can provide a solution of some sort, or help you further with your issue, and possibly a ZOS rep will come along and provide something useful.

Good luck.