profile pic

brandon

Ok either I'm missing something or its a bug with the forums. I can not add a picture to my profile. I have looked at both areas where you add them but neither of them let me select one. How can I add it?

ZOS_TristanK

Hey, @brandon. Players can't upload there own profile pictures on the forums, however we've provided you all with a pool of avatars to choose from. To view the avatar pool, navigate to your profile. Click "edit profile" and select "Change my picture".

brandon

@ZOS_TristanK
I tried that everything is grayed out, when I click on the picture nothing happens I have tried to save it too.

ZOS_TristanK

Thanks for the reply, @brandon‌. Can you do us a favor and try a different browser if you haven't already?

brandon

@ZOS_TristanK
I tried and still can't do it

ZOS_TristanK

Have you tried clearing your cache and cookies? It may help to disable any browser addons that you have in place as well. Also, when you mouse over the icons, do they light up in any way?

babylon

Can you try turning your computer off and on?

brandon

@ZOS_TristanK
I don't use any browser addons. Yes when I scroll over the picture it lights up but clicking on it doesn't do anything. I have also cleared my cache and cookies.

ZOS_TristanK

Thanks for your patience, @brandon‌. While we figure out what's going on, we'd be happy to set your profile picture for you. Please let us know the location (row and column) of the image you'd like.

brandon

@ZOS_TristanK
3rd column from the left
16 down
the banekin with the horns

ZOS_TristanK

All righty, @brandon. You should be good to go!

brandon

@ZOS_TristanK
Thank you so much for the help.

antmck2011rwb17_ESO

brandon wrote: »

Ok either I'm missing something or its a bug with the forums. I can not add a picture to my profile. I have looked at both areas where you add them but neither of them let me select one. How can I add it?

I can't change my profile picture either - never have been able to since the game first came out. I thought it was just because I didn't have a high enough level - not enough badges. But now I see some else had the same problem months ago. I'm using IE11 and Windows 7. Tried all the mentioned methods to try and fix this and nothing has worked.

ZOS_TristanK

Thanks for letting us know, @antmck2011rwb17_ESO. While we continue looking into this issue, we'd be happy to set your picture. Which profile picture would you like to have?

antmck2011rwb17_ESO

ZOS_TristanK wrote: »

Thanks for letting us know, @antmck2011rwb17_ESO. While we continue looking into this issue, we'd be happy to set your picture. Which profile picture would you like to have?

Top row 2nd from the right Argonian thanks.
I see this problem has been around for a while... how long will it take to fix?

ZOS_TristanK

Is that the one you wanted, @antmck2011rwb17_ESO?

antmck2011rwb17_ESO

ZOS_TristanK wrote: »

Is that the one you wanted, @antmck2011rwb17_ESO?

Looks good to me, thanks.

wolfgirlb14_ESO

I haven't been able to add a picture to my profile either. I've been trying to get the white wolf head with the dark grey background near the bottom of the page.