Account suspended, thread locked and no explanation

Augustiine

Dear Costumer Support, I have reported earlier that my account was suspended apparently for grinding bosses in Craglorn. Even though I've opened a topic to discuss the matter, I've not only not received a formal answer to my complaints, but my post was locked without a decent explanation. What's a support forum for if you. Can't offer support onit? How can a company treat its costumers like that? Please, I really would appreciate a formal response from a ZOS representative regarding the ticket140524-010897.

The post was essential to my defense case, since there were testimonials from my guild mates about my fairness and good conduct on this game.

Cinn

I was also banned.. I posted this is another thread but thought it would make more sense here:
yesterday I got into a pug group to do dungeons in craglorn. On the 3rd dungeon we discovered we could summon the boss multiple times using the summoning stones looted from trash mobs (This is the only way to summon the boss). Score, right!? So we did this twice and then decided to take a break because of rl reasons. Hours later while pvping with my guild I crashed in Cyrodiil. After crashing I discovered I could not log back into the game and that I had been suspended on the website. I am so confused how this could be determined as a banning offense. I am halfway to v11 and I started at v10 after playing all day and only running the so called exploited dungeon twice. I did not even suspect that could be an exploit as we were just using the summoning stones provided to finish the dungeon.

I got this reply to my support ticket early this morning:
Response By Email (Kyron) (05/24/2014 08:55 AM)
Greetings,

I would like to take this time to apologize for this current process. You are receiving this email due to a suspect behavior related to your account.

After a thorough investigation your account has been determined to violate our Terms Of Service.

As a result, your account has been deactivated, please be sure to review our Terms of Service and Code of Conduct for more details:
http://www.zenimax.com/legal_terms_us
Regards,
The Elder Scrolls Online Team

I have no idea what I was banned for and why or for how long?? Considering some people are actually exploiting the craglorn dungeons and are v12 already I cannot begin to understand why I would be banned over them.
Incident: 140524-001207

Augustiine

This is absurd! You are being punished for killing mobs repeatedly. Who haven't done that in a MMO? These kind of automatic responses are shameful and do not even begin to explain which violation you committed!! Every punishment should clearly identify which offense you committed, not simply point to a random and general code and say that you've violated it.

ZOS_JasonI

Hey there, guys. To clarify, we close threads that discuss disciplinary actions because they violate our forum Code of Conduct, and we simply cannot provide support for game suspensions or bans on our forums. Instead, we ask that you please contact our Support Team directly to file an appeal. We understand the frustration of not being able to play, but our Support Team will review all appeals, in order to provide you an update as soon as possible. As a result, we have closed this thread.

If you'd like to appeal a ban or suspension, please be sure to do so on our support page. Thanks for your understanding.