Balck Screen After play is selected from launcher

Tromarion

Ok, i have just downloaded the latest patch, but now when i select play from the launcher all i get is a black screen, i have tried running as a administrator, but everything is still the same, black screen. Very annoying as i have only just purchased the game and since this patch everything was working great.

Booie

Try this.

Close ESO

Go to my documents \ elder scrolls online \ live

There should be a file called usersettings.txt ... Open it and scroll down to SET FULLSCREEN_v5 "2"

Change the 2 to 1 and save the file, then start ESO again.

It should now start up in windowed full screen mode instead of the new full screen mode.

Tromarion

ok, thanks ill give that a try. Do you know what other setting changes they made in the patch ? i am assuming that was one of them. ;-/

Booie

No I don't, but it was one of their big updates that they finally gave the high end graphics users a dedicated full screen instead of windowed full screen. Hope it works for you.

Tromarion

ok, nw. Nar it did not work. I have made a ticket up and currently trying the things they suggest. they informed me they are working on a patch as other people have experienced the same issue. Tx.

CKinCO

Hello All,
I am having the same black screen problem.
Black screen comes up and it doesn't even play the company credits.
Would someone be able to post a new usersettings.txt file with a system not having the black screen issue.
I would like to do a side by side comparison for any new lines or other changes.
My installs/updates do not appear to be adding or editing this file.
I had to manually create it on both installs.
The file is not set with read only permissions.
This may be an odd install issue since I'm running windows xp 64-bit.
Thank you in advance.

CK

CKinCO

PC Only - Not MAC
-
I was correct in diagnosing my "Black Screen" problem from yesterday.
(Game will not launch - hangs at a black screen and Not Responding)
The UserSettings.txt file in the My Documents\Elder Scrolls Online\live was not updating with a fresh install (File had to be manually created) or from the patch.
Running Windows XP 64-bit.

The new UserSettings.txt file contains several new instruction lines that are not in the pre-patch file.

I believe editing your UserSettings.txt file will actually get the game to successfully launch for you.

First - Verify your My Documents\Elder Scrolls Online\live\UserSettings.txt is NOT set with the "Read Only attribute. (In order to keep the pre-game load credits from loading this may have been set)
Left click on the file and select "Properties" from the menu.
Verify the "Read-only attribute (General Tab) is NOT checked.
Select OK.

You can edit your file manually with my notes below or copy the full set out of the attached file.
When copying out of the attachment PLEASE BE AWARE that I have included TWO (2) different configurations in the attachment.
ONLY COPY OUT 1 group of the "SET ........" commands to use.


ATTACHMENT NOTES:
1 Group "LOW VIDEO SETTINGS"
2ND GROUP "DEFAULT VIDEO SETTINGS"
Depending on your system you (High low end) you can use either setting to try to get back in the game.
Once you get to the account login window you can change your settings from the login screen.
This will successfully change your UserSettings.txt file at this point.

INDIVIDUAL CONFIGURATION LINES/COMMANDS THAT HAVE BEEN CHANGED:

Command: "SET RequestedNumThreads "0" been REPLACED with two different command lines added.
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"

The following 4 command lines could be added to your UserSettings.txt file with no deletions.
SET MULTI_GPU_CHECK "1"
SET DisableFXPrecaching "1"
SET PreferExclusiveFullscreen "0"
SET MonsterTellsEnabled "1"

Tromarion

Thanks loads for that, ill give it a try.

kellie68

I tried this - still black loading screen.