Game crashing after 1.1.2

Ivangopro · May 2014

agree
piece of ***
not fix

Zeduch · May 2014

Changing keyboard language didnt worked for me...

Doublesun · May 2014

It's not just keyboard language. It's main language of OS.

Randay · May 2014

Dont forget to reboot if you change system language

Moonraker · May 2014

Thanks for posting details for the language fix. I had not noticed it as I have English as default.

I have created a new thread for this specific issue here. Can all those with the issue please post /bug report in game so the developers are aware. Details passed on.

And any other languages effected etc. Thanks.

Moonraker · May 2014

I noticed that they have hotfixed the memory issue for PC and the version number is updated so maybe worth checking you have the latest one,

Version eso.live.1.1.2.995904

alterfenixeb17_ESO · May 2014

Moonraker wrote: »

I noticed that they have hotfixed the memory issue for PC and the version number is updated so maybe worth checking you have the latest one,

Version eso.live.1.1.2.995904

This is not the memory issue. Unless regional settings of operating system can affect memory...

Nvm I see you made second thread about same issue in Mac support forum. Anyway todays patch, as I said already, atleast for me fixed nothing. In fact it introduced more problems with other stuff.

Moonraker · May 2014

alterfenixeb17_ESO wrote: »

Moonraker wrote: »

I noticed that they have hotfixed the memory issue for PC and the version number is updated so maybe worth checking you have the latest one,

Version eso.live.1.1.2.995904

This is not the memory issue. Unless regional settings of operating system can affect memory...

Nvm I see you made second thread about same issue in Mac support forum. Anyway todays patch, as I said already, atleast for me fixed nothing. In fact it introduced more problems with other stuff.

I didn't say it was related. I just said there is a new version and they may have added other fixes.

Oneira · May 2014

I can't even get to the character screen. I hit PLAY and get this:

»¿[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.1.1.2.995904
client.executablebits = 32
client.mode = startup
client.renderertype = OPENGL
client.session_start_timestamp = 2014-05-26T16:29:22.258Z
client.timestamp = 2014-05-26T16:29:22.610Z -frme 1-
computer.name =
computer.user =
cpu.count = 2
data.depotid = 4001
data.dir = /Applications/Zenimax Online/The Elder Scrolls Online EU/game_m
data.syncm = databuild
data.version = 0.win.0.live.984657
exe.buildnum = 995904
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = Intel HD Graphics 5000 OpenGL Engine
gfx.deviceid = 0.0.0
gfx.driver = 2.1 INTEL-8.26.34
gfx.vendorid = 0
mem.physical = 8192
os.platform = mac
os.version = 13D65
reportfield.ver = 3

4 days that I have been unable to play due to fatal crash error 11. When is there going to be some kind of word on this??

alterfenixeb17_ESO · May 2014

Have you tried changing language settings in your system? This seems to be a different problem but if you didn't try this workaround then you may want to check if that helps for the time being.

Moonraker · May 2014

Oneira wrote: »

I can't even get to the character screen. I hit PLAY and get this:

---snip---
4 days that I have been unable to play due to fatal crash error 11. When is there going to be some kind of word on this??

As suggested try setting the system language to English and also Region then Keyboard language also to Enlgish (British etc.) as priority.

Looks like 1.1.2 introduced some bug that makes the client crash with languages other than English , French or German as the three supported ones.

If this doesn't help post back.

Oneira · May 2014

Moonraker wrote: »

Oneira wrote: »

I can't even get to the character screen. I hit PLAY and get this:

---snip---
4 days that I have been unable to play due to fatal crash error 11. When is there going to be some kind of word on this??

As suggested try setting the system language to English and also Region then Keyboard language also to Enlgish (British etc.) as priority.

Looks like 1.1.2 introduced some bug that makes the client crash with languages other than English , French or German as the three supported ones.

If this doesn't help post back.

Does not work. English, EU server, keyboard language English-US is standard for me. If I try switching regions to NA or language it wants to do an install.

Moonraker · May 2014

Oneira wrote: »

Moonraker wrote: »

Oneira wrote: »

I can't even get to the character screen. I hit PLAY and get this:

---snip---
4 days that I have been unable to play due to fatal crash error 11. When is there going to be some kind of word on this??

As suggested try setting the system language to English and also Region then Keyboard language also to Enlgish (British etc.) as priority.

Looks like 1.1.2 introduced some bug that makes the client crash with languages other than English , French or German as the three supported ones.

If this doesn't help post back.

Does not work. English, EU server, keyboard language English-US is standard for me. If I try switching regions to NA or language it wants to do an install.

If your Mac Language, Region and Keyboard are already set then you can try checking the UserSettings.txt file is created correctly at;

/Documents/Elder Scrolls Online/liveeu/UserSettings.txt

If it isn't for some reason then you can create one as follows:

If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

Open a new text document in TextEdit

Paste the following information into the text document (plain text format)

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "5"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "3"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "4"
SET GAMMA_ADJUSTMENT "112"
SET VIEW_DISTANCE "1.69000006"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "3"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "2"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName ""
SET LastRealm "EU Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "2.00000000"
SET WeaponsSheathedCameraZoomDistance "2.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

Save the file as UserSettings.txt in the folder path as above (for EU installation)

Restart the Launcher.

If not then the solution appears to be to reinstall from this example thread in forums on the error 11 issue.

curlyqloub14_ESO · May 2014

Below is my latest crash report from about 15 minutes ago - the "fix" is definitely not fixed.

And the other graphical problems (low quality textures) seem to be getting worse. If those were meant as some sort of workaround, it really didn't help at all. Sure, I can play longer, but I am logging out and restarting more now than when I was crashing before, b/c everything starts to look like crap. Think I would have preferred the crashing more often, and keep the higher textures. A big part of ESO is the gorgeous graphics and scenery, I'd rather at least get to enjoy the those while I am playing, even if it means more crashes.

ProductName = eso
Version = eso.live.1.1.2.995904
client.executablebits = 32
client.mode = inworld
client.renderertype = OPENGL
client.session_start_timestamp = 2014-05-27T01:02:21.591Z
client.time_since_load = 4749
client.timestamp = 2014-05-27T03:41:43.409Z -frme 315173-
client.uptime = 9562.4
cpu.count = 4
data.depotid = 4000
data.dir = /Applications/ZeniMax Online/The Elder Scrolls Online/game_mac/
data.syncm = databuild
data.version = 0.win.0.live.990524
exe.buildnum = 995904
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = NVIDIA GeForce GTX 780M OpenGL Engine
gfx.deviceid = 0.0.0
gfx.driver = 2.1 NVIDIA-8.26.21 310.40.35f08
gfx.vendorid = 0
globby.address = 198.20.200.149
globby.port = 24506
loc.wloc = 234 127758 15399 192564 214.92
loc.world = Reaper's March
loc.worldid = 234
loc.zone = Reaper's March
mem.current = 2771
mem.peak = 2818
mem.physical = 16384
os.platform = mac
os.version = 13D65
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3

denisbutucrwb17_ESO · May 2014

Have the same problem from last update

ï»¿[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.1.1.2.995904
char.account = temhes
char.alliance = 3
char.name = Temhes
client.executablebits = 32
client.mode = load
client.renderertype = OPENGL
client.session_start_timestamp = 2014-05-27T09:07:41.919Z
client.time_since_load = 4
client.timestamp = 2014-05-27T09:08:45.463Z -frme 1934-
client.uptime = 63.7
computer.name = 100.0.168.192.in-addr.arpa
computer.user = DenisKo
cpu.count = 4
data.depotid = 4001
data.dir = /Applications/ZeniMax Online/The Elder Scrolls Online EU/game_m
data.syncm = databuild
data.version = 0.win.0.live.990524
exe.buildnum = 995904
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = AMD Radeon HD 6770M OpenGL Engine
gfx.deviceid = 0.0.0
gfx.driver = 2.1 ATI-1.22.25
gfx.vendorid = 0
globby.address = 198.20.200.192
globby.port = 24505
loc.wloc = 233 212554 11809 284538 157.85
loc.world = Auridon
loc.worldid = 233
loc.zone = Auridon
login.address = 198.20.200.192
mem.current = 1022
mem.peak = 1022
mem.physical = 8192
os.platform = mac
os.version = 13D65
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3

Uninstalling launcher and game and new installing - the same result.
all add-on's removed.

Moonraker · May 2014

curlyqloub14_ESO wrote: »

Below is my latest crash report from about 15 minutes ago - the "fix" is definitely not fixed.

And the other graphical problems (low quality textures) seem to be getting worse. If those were meant as some sort of workaround, it really didn't help at all. Sure, I can play longer, but I am logging out and restarting more now than when I was crashing before, b/c everything starts to look like crap. Think I would have preferred the crashing more often, and keep the higher textures. A big part of ESO is the gorgeous graphics and scenery, I'd rather at least get to enjoy the those while I am playing, even if it means more crashes.

---snip---

The crash summary shows it was up for around three hours so about how it was generally in PVE.

I agree with you on graphical degradation. There is a point that it impacts visually and takes away any gain, which doesn't appear to be that great, at least in PVE as it is currently implemented i.e. being too aggressive in tuning down texture quality.

The point is that this can be adjusted either way and I guess from responses so far and other feedback, the developers can respond to it.

It does seem from a few reports that it extends play in PvP but then the quality is really low and perhaps the same results can be achieved by players using lower settings instead, though from previous reports a lot did try this and it didn't make a big difference turning things right down. It extended TTC for me in previous testing but not greatly.

Oneira · May 2014

Moonraker wrote: »

Oneira wrote: »

Moonraker wrote: »

Oneira wrote: »

I can't even get to the character screen. I hit PLAY and get this:

---snip---
4 days that I have been unable to play due to fatal crash error 11. When is there going to be some kind of word on this??

As suggested try setting the system language to English and also Region then Keyboard language also to Enlgish (British etc.) as priority.

Looks like 1.1.2 introduced some bug that makes the client crash with languages other than English , French or German as the three supported ones.

If this doesn't help post back.

Does not work. English, EU server, keyboard language English-US is standard for me. If I try switching regions to NA or language it wants to do an install.

If your Mac Language, Region and Keyboard are already set then you can try checking the UserSettings.txt file is created correctly at;

/Documents/Elder Scrolls Online/liveeu/UserSettings.txt

If it isn't for some reason then you can create one as follows:

If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

Open a new text document in TextEdit

Paste the following information into the text document (plain text format)

Save the file as UserSettings.txt in the folder path as above (for EU installation)

Restart the Launcher.

If not then the solution appears to be to reinstall from this example thread in forums on the error 11 issue.

Hi Moonraker and thank you for the help.

My Usersettings.txt file is there in the folder, but I moved it out and copied your settings in just to give it a try. No luck, same fatal error.

I'm going to try to do a reinstall from a backup, pre1.1.2 patch and hope that works. It would take me a whole day at least to download the game from scratch.

Any reason why the backup restore wouldn't work?

alterfenixeb17_ESO · May 2014

Oneira wrote: »

Moonraker wrote: »

Oneira wrote: »

Moonraker wrote: »

Oneira wrote: »

I can't even get to the character screen. I hit PLAY and get this:

---snip---
4 days that I have been unable to play due to fatal crash error 11. When is there going to be some kind of word on this??

As suggested try setting the system language to English and also Region then Keyboard language also to Enlgish (British etc.) as priority.

Looks like 1.1.2 introduced some bug that makes the client crash with languages other than English , French or German as the three supported ones.

If this doesn't help post back.

Does not work. English, EU server, keyboard language English-US is standard for me. If I try switching regions to NA or language it wants to do an install.

If your Mac Language, Region and Keyboard are already set then you can try checking the UserSettings.txt file is created correctly at;

/Documents/Elder Scrolls Online/liveeu/UserSettings.txt

If it isn't for some reason then you can create one as follows:

If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

Open a new text document in TextEdit

Paste the following information into the text document (plain text format)

Save the file as UserSettings.txt in the folder path as above (for EU installation)

Restart the Launcher.

If not then the solution appears to be to reinstall from this example thread in forums on the error 11 issue.

Hi Moonraker and thank you for the help.

My Usersettings.txt file is there in the folder, but I moved it out and copied your settings in just to give it a try. No luck, same fatal error.

I'm going to try to do a reinstall from a backup, pre1.1.2 patch and hope that works. It would take me a whole day at least to download the game from scratch.

Any reason why the backup restore wouldn't work?

If by backup you mean TM then it should work as all data files are in single folder (the only files outside of it are user specific settings).

Also ofc it won't help you as long as problem is not in patching process (something went wrong during that) but it is in patch itself.

Moonraker · May 2014

Oneira wrote: »

I'm going to try to do a reinstall from a backup, pre1.1.2 patch and hope that works. It would take me a whole day at least to download the game from scratch.

Any reason why the backup restore wouldn't work?

Possibly if there is some corruption/ issue existing in that backup but certainly worth a try.

I understand the difficulty for some to reinstall as it takes me around 30 hours on a 2MB DSL connection. For other people it is a lot quicker with better broadband. But it seems that it is what helped others from that link with that error 11 which I have not seen what it actually means.

Moonraker · May 2014

I updated the other specific thread on the system language crash. Check it here for more up to date info.

LavaDrop · May 2014

Just an FYI, I play on with these settings, without any issues:

Preferred language:
Spanish (main) > English

Region: Mexico

Keyboard: Spanish ISO

denisbutucrwb17_ESO · May 2014

I changed language in System Preference and it solved problem
thx to all

Oneira · May 2014

Moonraker wrote: »

Oneira wrote: »

I'm going to try to do a reinstall from a backup, pre1.1.2 patch and hope that works. It would take me a whole day at least to download the game from scratch.

Any reason why the backup restore wouldn't work?

Possibly if there is some corruption/ issue existing in that backup but certainly worth a try.

I understand the difficulty for some to reinstall as it takes me around 30 hours on a 2MB DSL connection. For other people it is a lot quicker with better broadband. But it seems that it is what helped others from that link with that error 11 which I have not seen what it actually means.

Just to report back for those still having the issue, a reinstall using a backup from pre-patch and then re-patching did work.

Moonraker · May 2014

" wrote:

Just to report back for those still having the issue, a reinstall using a backup from pre-patch and then re-patching did work.

Glad it worked out for you @Oneira