Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
ZOS .. speak to us!
Mackeh
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In case you haven't noticed ZOS, there have been many problems reported with the new Craglorn patch, and so far we've had very little feedback from you. Currently the patch is on the NA server, and seems to be causing massive problems all over the place. Also, EU is down for maintenance, whereby this server will also be affected.
It would make sense that you communicate with us about what's happening .. and quick. Just a plan of action for the NA server, and the EU one too if you continue to patch it with something clearly reported as being FUBARed. People are frustrated, and were before this patch came, and your lack of communication is only adding to it. If anything, some clear communication might save a few unsubscriptions.
Please talk to us!
It would make sense that you communicate with us about what's happening .. and quick. Just a plan of action for the NA server, and the EU one too if you continue to patch it with something clearly reported as being FUBARed. People are frustrated, and were before this patch came, and your lack of communication is only adding to it. If anything, some clear communication might save a few unsubscriptions.
Please talk to us!
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gretesh01ASoul ShrivenI totally agree with you EU server has been down 5hrs still no patch as of yet maybe there patching the patch then again im going to win the euro millions tonight for sure0 -
Garetth✭✭✭✭In case you haven't noticed ZOS, there have been many problems reported with the new Craglorn patch, and so far we've had very little feedback from you. Currently the patch is on the NA server, and seems to be causing massive problems all over the place. Also, EU is down for maintenance, whereby this server will also be affected.
It would make sense that you communicate with us about what's happening .. and quick. Just a plan of action for the NA server, and the EU one too if you continue to patch it with something clearly reported as being FUBARed. People are frustrated, and were before this patch came, and your lack of communication is only adding to it. If anything, some clear communication might save a few unsubscriptions.
Please talk to us!
They don't give a squat about your wants/needs. They just bank your 15 bucks and LOL at you every month.2 -
They don't give a squat about your wants/needs. They just bank your 15 bucks and LOL at you every month.
well i think we all are sitting in the same boat on that point
but i'd like to thonk that there's no communication withs cause they're busy fixing the bug so they can patch EU without any of those nasty bugs , but iam dreamin again experience shows that EU is mostly more Corpulated than NA Servers 0 -
Sunrock✭✭✭@kameekazee you can always dream but thats not it. Before they can comment on all the bugs they have to verify the bugs first. So do not expect anything before Monday.
Question is though who are the *** on the PTS that can't write bug reports? ZOS need to make PTS available to all players. And they should also allow you to copy your main character from live servers to the PTS so you don't have to level it up.4 -
@kameekazee you can always dream but thats not it. Before they can comment on all the bugs they have to verify the bugs first. So do not expect anything before Monday.
Question is though who are the *** on the PTS that can't write bug reports? ZOS need to make PTS available to all players. And they should also allow you to copy your main character from live servers to the PTS so you don't have to level it up.
sign - iam just conerned ybout the bug with the mobs for now wanted to ding v4 before i go into cyrodiil today ^^0 -
Phantax✭✭✭✭✭
✭Sorry we can't hear you, what issues ???
High Elf Sorcerer VR12 - Destro / Resto Staff
I'm a werewolf. If you vamps don't like it.... Bite me !
We're not retreating... we're advancing in a different direction !8 -
In case you haven't noticed ZOS, there have been many problems reported with the new Craglorn patch, and so far we've had very little feedback from you. Currently the patch is on the NA server, and seems to be causing massive problems all over the place. Also, EU is down for maintenance, whereby this server will also be affected.
It would make sense that you communicate with us about what's happening .. and quick. Just a plan of action for the NA server, and the EU one too if you continue to patch it with something clearly reported as being FUBARed. People are frustrated, and were before this patch came, and your lack of communication is only adding to it. If anything, some clear communication might save a few unsubscriptions.
Please talk to us!
I have to say with my own personal experience with ESO customer service,and that of my brothers. We have both agreed that their Customer Support is horrible (that falls in the lines of communication. I would think).
Long story short last month my brother had issues with him getting the evil Blue screen while playing the game. He called ESO 1 800 number and some lazy monotone person answered with no care or interest in helping him solve the issue. He just pushed his needs aside and told him that he should look into their forums for similar issues and that would help him....................
and this really happened mind you.
As for my self after 5 emails in game and off, and also calling the 1800 number and being on hold for 4 hours. On both email and calls i got no real answer on how to solve my issue. trying to figure out my issues I found more communication on the online forums with our fellow people (people who pay for the game , not the people that get paid to help us with these issues mind you).
I just have to say that Either;
A.) they don't have the numbers in staff because they would rather use that money the got from us to go to Cancun.
OR
B.) They just don't care because like all greedy money monger businesses they got what they wanted....money.
All in all i am with you there Mackeh. I will no longer pay for a game that i love because what hinders my enjoyment is the horrible problems that arise and the company deciding not to care enough to keep us around and satisfied, the ones that are the life of this company.
Edited by sinokrealcub18_ESO on May 23, 2014 8:52AMAlways dodge an arrow to the knee!2 -
Mackeh✭✭I just hope they don't update the EU one, and roll back the NA server or something. If both servers are caught in this clusterfook of an update then they'll probably lose a lot of people.
Hope is one thing .. reality is another.
If I have to vote with my feet and walk away, then so be it.0 -
Break out the Ouji Board if you want to summon ZOS... the God of Elder Scrolls
The statement "if you put enough monkeys behind enough typewriters... sooner or later one will produce the works of Shakespeare" has sadly been proven utterly wrong by the internet...1 -
Mackeh✭✭stefaan.de.wasch1b16_ESO wrote: »Break out the Ouji Board if you want to summon ZOS... the God of Elder Scrolls
Lol yeah .. or summon the god of 'cancel sub' (I hear he's more effective).
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Mackeh✭✭Come on ZOS .. speak to us. EU hasn't got the patch (presumably because of NA problems).
TALK TO US!0 -
EllemereSoul ShrivenI tired the Ouija board but all i got was someone called Captain Howdy ... was a strange fellow0
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Garetth✭✭✭✭TESO doesn't care about your wants/needs/desire, all they want is 15 bucks a months and for you to shut the *** up.0
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Mackeh✭✭It seems Captain Howdy listens .. apparently we're in for a bumpy few days then as NA problems are still active. We got them now too .. great ..0
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Ruddertail✭✭✭The thing is, Zeni employees have to act like professionals. Usually, that means consulting with the team before making a statement.
And you better believe they're having some power meeting about the V5-10 issue right now. They don't want to lose your subscription.2 -
I have had 2 problems fixed within an hour using the ingame help forum. Both issues were just dropped connections and having to relog on multiple times. Probably not a big deal, but I was impressed with how quick they responded with help. Maybe I got lucky?1
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Mackeh✭✭Ruddertail wrote: »And you better believe they're having some power meeting about the V5-10 issue right now. They don't want to lose your subscription.
I agree mate, I think they'll definitely be doing that. But here's the thing, they need to talk to us. They made a mandate a while ago saying they wanted to be more transparent with information, including reacting to feedback they were sent. Well given that a lot of beta testers and those on the PTS have reported problems that have made it into the game with significant frequency it would suggest there's a problem. Also, most of the communication since the patch went live on the NA servers has given the impression they have no idea what's going on, why it's going on, or any plan to resolve it despite regular and numerous reports. To me that's not transparency.
The game's not in beta any more .. and we're paying for the privilege of a bit of a mess each time something new or apparently 'fixed' comes along. In my opinion them opening up their communications would be one way to keep people informed more, rather than this lackluster approach that really tells us nothing.
I don't believe they don't care about us, our subscriptions, etc, but i can easily understand why some people think that .. often they give us no alternative by dropping badly tested stuff on us, or not checking it thoroughly before release.
I'd just like one week where I can play this game without coming into contact with a gaping problem that should've been fixed in beta or similar. As for PTS, well, I have no idea wth is happening there .. but clearly it's not doing what it should one way or the other.
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Ruddertail✭✭✭Ruddertail wrote: »And you better believe they're having some power meeting about the V5-10 issue right now. They don't want to lose your subscription.
I agree mate, I think they'll definitely be doing that. But here's the thing, they need to talk to us. They made a mandate a while ago saying they wanted to be more transparent with information, including reacting to feedback they were sent. Well given that a lot of beta testers and those on the PTS have reported problems that have made it into the game with significant frequency it would suggest there's a problem. Also, most of the communication since the patch went live on the NA servers has given the impression they have no idea what's going on, why it's going on, or any plan to resolve it despite regular and numerous reports. To me that's not transparency.
The game's not in beta any more .. and we're paying for the privilege of a bit of a mess each time something new or apparently 'fixed' comes along. In my opinion them opening up their communications would be one way to keep people informed more, rather than this lackluster approach that really tells us nothing.
I don't believe they don't care about us, our subscriptions, etc, but i can easily understand why some people think that .. often they give us no alternative by dropping badly tested stuff on us, or not checking it thoroughly before release.
I'd just like one week where I can play this game without coming into contact with a gaping problem that should've been fixed in beta or similar. As for PTS, well, I have no idea wth is happening there .. but clearly it's not doing what it should one way or the other.
Of course they care about our subscriptions, that's their source of income! That's like saying a landlord doesn't care about the tenants' rent payments!
But yes, they should be a bit more transparent since that was apparently promised.1 -
eventHandler✭✭✭One of the lead developers should have already posted an apology admitting they *** up with this patch and will release details on their plan to fix it for us to read soon while they work through the weekend to figure it out. Since we have to demand them to even speak to us, let alone admit anything is wrong and take responsibility, its going to be too little too late for them to do it now. I censor myself on the forum always, but not today. It was justified. Its time to yell "We're mad as hell, and we aren't gonna take it anymore" from your windows.
And on a side note, calling it the /Public/ Test Server when its a closed test server -not open to people not invited- is just insulting.0 -
Mackeh✭✭Aye indeed. Well, I hope it gets better, and quick. It's been a struggle to enjoy the ESO experience so far ..0
