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Account banned
Balandir
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Hello everyone! Yesterday, about an hour after logging out of the game, I received an email about the account being banned for cheating, which came as a complete surprise to me. I was peacefully doing scribing quests in Riften right before that, but I noticed some lags and a drop in performance while playing in the location. I planned to continue the next day, but I was unable to log in to the game and account on the site due to the ban. I don't quite understand what happened, I've never used any cheats or programs, I've been playing since 2014 (Steam account since 2018), participated in the beta test. I even remember Ophelia Core 
Perhaps some addons or VPNs can affect this? I use Minion and Tamriel Trade Center. I haven't played for a long time, returned to the game 3 weeks ago with a new interest, and bought an ESO+ subscription and ton of crowns. I have not received any reply to my request in the mail. My Question Reference # 260423-001360
@ZOS_Kevin @ZOS_Kraken @ZOS_Icy @ZOS_CouchTato
Edited by Balandir on 24 April 2026 10:55 Perhaps some addons or VPNs can affect this? I use Minion and Tamriel Trade Center. I haven't played for a long time, returned to the game 3 weeks ago with a new interest, and bought an ESO+ subscription and ton of crowns. I have not received any reply to my request in the mail. My Question Reference # 260423-001360@ZOS_Kevin @ZOS_Kraken @ZOS_Icy @ZOS_CouchTato
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Balandir✭✭Ticket now is #260423-001873
Communicating by mail with a response once a week is, of course, unacceptable for such a project in 2026. I provided all the data: the answer to the secret question, which is exactly correct, the card number, screenshots of purchases. I've already lost two weeks of eso+ subscriptions, 8000+ crowns are stuck in my account. Why do I have to prove that my account, which has been mine for 8 years, is really mine? 1400+ hours of play. Because of some fictional block supposedly for my own safety? I don't understand this situation, and I don't want to be disappointed in the project, guys.0 -
ZOS_CouchTatoadmin@Balandir
Your ticket is with the correct team and awaiting a response. I would ensure the information you sent is correct and up to date in the meantime.1 -
Balandir✭✭As I was explained, buying crowns from the store to transfer gifts to friends who do not have the store is punishable by an eternal ban. First, they tell me that my account is hacked, and then they say that I am some kind of "black trader." I'm sorry, but I'm too old for this nonsense and I don't want to waste my time. This is not how I imagined returning to the project. Good luck to everyone here.0