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• https://forums.elderscrollsonline.com/en/discussion/683901

secret question too reset password ?

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charley222
charley222
✭✭✭✭
just comeback from a longtime idk why my password dont work anymore
try to reset my password but need a secret question , and my answer dont look to match , so my old account is lock :(
Edited by ZOS_Hadeostry on 7 March 2024 20:34
the wall of the covenant
  • ZOS_Bill
    ZOS_Bill
    admin
    @charley222

    If you have forgotten the answer to your Security Question, you will need to contact support in order to recover your account, by visiting our account recovery page. You can use the link below for help accessing the account recovery page.

    Security Question - Account - The Elder Scrolls Online
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • charley222
    charley222
    ✭✭✭✭
    ZOS_Bill wrote: »
    @charley222

    If you have forgotten the answer to your Security Question, you will need to contact support in order to recover your account, by visiting our account recovery page. You can use the link below for help accessing the account recovery page.

    Security Question - Account - The Elder Scrolls Online

    thank for the tip and link , already done this , this morning i guess i will have to wait
    Edited by charley222 on 5 March 2024 18:26
    the wall of the covenant
  • charley222
    charley222
    ✭✭✭✭
    server is down ??? why i can not have my access code ??? too log in
    the wall of the covenant
  • ZOS_Bill
    ZOS_Bill
    admin
    @charley222

    Do you have your ticket number? If so, we can check on the current status of the ticket.

    As for your access code issue, you can use the following FAQ for help with any email issues.

    What do I do if I'm not getting the Access Code emails?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • charley222
    charley222
    ✭✭✭✭
    ZOS_Bill wrote: »
    @charley222

    Do you have your ticket number? If so, we can check on the current status of the ticket.

    As for your access code issue, you can use the following FAQ for help with any email issues.

    What do I do if I'm not getting the Access Code emails?

    the support reply me 2 time but nothing go forward is a most to have a bot message :( and i provide all info request

    i`m still stuck with the same dam issue after providing all info credit card number account creation in 2014 ect,,,, is really disappointing idk why this need to be so always painfull with zenimax and the most no sense player from no where will make gm request to stole someone guild and you guy will ask any question and give him the guild dam i lost faith in humanity

    already check my spam folder and also dont have eso block
    Edited by charley222 on 6 March 2024 19:24
    the wall of the covenant
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @charley222

    Do you have the ticket number so that we can take a look at the status of your ticket?
    Staff Post
  • charley222
    charley222
    ✭✭✭✭
    ZOS_Phoenix wrote: »
    @charley222

    Do you have the ticket number so that we can take a look at the status of your ticket?

    i send private message thank you for the help /bow
    Edited by charley222 on 6 March 2024 20:41
    the wall of the covenant
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @charley222

    I have sent you a PM regarding your ticket.
    Staff Post
  • charley222
    charley222
    ✭✭✭✭
    the worst support i experience in video game history jwzcvu2wfyu8.jpg


    these guy are not able to think 2 min because

    i send them a video showing nothing block the mail also giving them all info to contact me and nothing
    also asking them to send me everything via the site and nothing , all i have is bot reply for 3 dam day
    Edited by charley222 on 7 March 2024 18:59
    the wall of the covenant
  • ZOS_Hadeostry
    ZOS_Hadeostry
    mod
    Greetings,

    Because there is a thread already open on this topic by the same poster, we're going to close this one down.

    Thank you for your understanding.
    Staff Post
This discussion has been closed.