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https://forums.elderscrollsonline.com/en/discussion/683901

Please stop softlocking out accounts

Dr_Con
Dr_Con
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54dp9eq2mbgp.png


I can't express how frustrating it is to see this prompt and to never have the code in my email.
Edited by ZOS_Bill on 20 September 2023 17:15
  • tomofhyrule
    tomofhyrule
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    That's not a softlock. It just means you mistyped your password.

    For some reason, you get the same message for "your password is wrong" as you do for "this is a new IP address." The only difference is that you don't get an email.

    If you ever see that popup and you know you haven't changed PCs, just retry right away.
  • Dr_Con
    Dr_Con
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    That's not a softlock. It just means you mistyped your password.

    For some reason, you get the same message for "your password is wrong" as you do for "this is a new IP address." The only difference is that you don't get an email.

    If you ever see that popup and you know you haven't changed PCs, just retry right away.

    Thank you, I just noticed I put an @ before my name when I typed it in. It really should have said "account not found" instead of pretending an account existed...
  • RevJJ
    RevJJ
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    This is a bug that was “fixed” in the past but has returned like an unwelcome guest.
  • Ragnarok0130
    Ragnarok0130
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    RevJJ wrote: »
    This is a bug that was “fixed” in the past but has returned like an unwelcome guest.

    Seems to be a recurring theme with bugs. I hear the block bug is looking to do a come back tour ;-)
  • ZOS_Bill
    ZOS_Bill
    admin
    Please see our FAQ below for further help.

    What do I do if I'm not getting the Access Code emails?
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