Is it normal for the team to "solve" your tickets in support without actually replying to them?

Eniredir · December 2020

Hey everyone. Two days ago I submitted a ticket to which I got an automated response that didn't reply to my request, so I sent a response hoping to get an actual agent. Two times now they've solved the ticket without providing any actual response, despite the status being "Read answer provided". Is this a normal thing?

Ringing_Nirnroot · December 2020

Same thing happened to me, I gave up

Josira · December 2020

ye pretty much.

Eniredir · December 2020

Really? Oh man...
My past experience with them was pretty cool, this time I'm having terrible custom support lol

ZOS_Adrikoth · December 2020

Hey there @Eniredir

Could you please provide your ticket number? We would be happy to look into this for you!

Eniredir · December 2020

ZOS_Adrikoth wrote: »

Hey there @Eniredir

Could you please provide your ticket number? We would be happy to look into this for you!

Hey Adrikoth, absolutely!
Here it goes: 201214-001174.
I think the ticket was put into the wrong category as well, hehe, at least I didn't put it there.
Thank you for your avaliablity!

ZOS_Adrikoth · December 2020

Thanks @Eniredir

This ticket was in an improper category, but we have re-opened it and it is now with the right team!

Thank you for your patience and please be aware that updating your ticket multiple times will delay the response time and move it to the end of the line. Because of this, we recommend only updating your ticket as necessary.

Eniredir · December 2020

ZOS_Adrikoth wrote: »

Thanks @Eniredir

This ticket was in an improper category, but we have re-opened it and it is now with the right team!

Thank you for your patience and please be aware that updating your ticket multiple times will delay the response time and move it to the end of the line. Because of this, we recommend only updating your ticket as necessary.

Thank you for your help!