Customer Service Ignoring my inquiry for 11 days!

eNumbra · May 2014

Iseldiera wrote: »

Hi ENumbra, did you get an email or an update to your ticket when it was fixed? What was the status of your ticket? I just logged on after your post but unfortunately still muted

In hopes that ESO gods read this msg, here is my ticket info:

Question Reference # 140523-004463
Date Created: 05/23/2014 09:10 AM
Date Last Updated: 05/23/2014 11:21 AM
Status: Escalated

My original muting email was always listed as solved, and I never received an update or a response, even after the post in this thread.

I'm almost wondering if it wasn't a two-week auto-mute.

Fairydragon3 · May 2014

eNumbra wrote: »

Iseldiera wrote: »

Hi ENumbra, did you get an email or an update to your ticket when it was fixed? What was the status of your ticket? I just logged on after your post but unfortunately still muted

In hopes that ESO gods read this msg, here is my ticket info:

Question Reference # 140523-004463
Date Created: 05/23/2014 09:10 AM
Date Last Updated: 05/23/2014 11:21 AM
Status: Escalated

My original muting email was always listed as solved, and I never received an update or a response, even after the post in this thread.

I'm almost wondering if it wasn't a two-week auto-mute.

Although they say they will solve it after a certain amount of time passes, replying to the email at any time will open the ticket back up.

Iseldiera · May 2014

my issue has been fixed. there were no emails or ticket updates but as of this evening my mute is gone. thank u customer support.

Svann · May 2014

rfpalmerb16_ESO wrote: »

bluesodafizz wrote: »

coryevans_3b14_ESO wrote: »

Judging by the tone of the OP, I can see why he/she was muted.

lol what? No, you have no significant basis to judge the "tone" of this player during the suspect time in game that caused this action to be taken upon him/her. Sounds like you just want to start a fight with the OP, and your tone isn't any better.

Accidents happen, and that includes being banned accidentally for botting or muted accidentally. .

Accidents do happen, but it is not an accident to not answer a request for clarification. That was a choice.

UrQuan · May 2014

A few days ago there was some idiot insulting and personally attacking people in the zone chat in Khenarthi's Roost, and claiming to be close friends with multiple devs and GMs. He kept up attacks and threats with a good number of people via whispers. At least 3 or 4 different people in the zone chat said that they reported him. I can't help but wonder if one of the people in this thread who has been muted is that idiot (if it wasn't against the naming and shaming rules I'd post his in-game name).

Nooblet · May 2014

adamrussell52_ESO wrote: »

rfpalmerb16_ESO wrote: »

bluesodafizz wrote: »

coryevans_3b14_ESO wrote: »

Judging by the tone of the OP, I can see why he/she was muted.

lol what? No, you have no significant basis to judge the "tone" of this player during the suspect time in game that caused this action to be taken upon him/her. Sounds like you just want to start a fight with the OP, and your tone isn't any better.

Accidents happen, and that includes being banned accidentally for botting or muted accidentally. .

Accidents do happen, but it is not an accident to not answer a request for clarification. That was a choice.

Not really. I've heard from multiple people that the customer support they dealt with do not have access to why they were banned, or in this case muted. Those banned might be to prevent info getting out on how bans are done and result in bots creating a workaround. Not sure in the instance of muting, but to just assume they have all the information because they are customer support is just that.. an assumption.