Another reason why having our user names show up in-game (chat etc.) was a bad idea.

I suggest everyone changes their PW on a weekly basis to try and minimise this security risk.

did support tell you your account was hacked or perma banned? there is a bug with this new patch that has many of us unable to log in,,some are unable to log in with a login timed out,error 301,and some auto baned from there auto bot detection from killing a boss to many times...might ant to read a few of the other post and see if you have similar circumstances..i myself have not been able to log in for going on three days now and likely wont get confirmation of the issue being known til after the holiday.

Looks like this game was a quick money grab by someone

Your wife's account was probably NOT hacked but, instead, target of new anti-bot mechanics that were implemented with the new patch.

Now, about that being fair or not, only a investigation will have the answer and that, of course, takes time.

Don't take me wrong, I hope you have this issue addressed ASAP, but the cheating that was allowed in the code, be it used by gold farmers or kids with no interest other than having the best, in the fastest way possible and with minimum effort... well, it really pisses me off.

Of course, if said mechanics target and banned a legitimate player they need to apologize and fix said mechanics.

Support DID tell us the account was hacked. We know we logged out around 9:00 PM, and the account was in use at 3:30 AM when it was perma-banned (again according to support).

We had to call support because when she attempted to log in even on the web site she got a message saying that her account was suspended.

edu.journeymanub17_ESO wrote: »

Your wife's account was probably NOT hacked but, instead, target of new anti-bot mechanics that were implemented with the new patch..

Do you have a shred of evidence for this absurd fantasy of yours?

The light of truth: All this threads are started by bot-runners.
Why whining on forum, if there is a procedure to reclaim your account from ban?

I believe its a common pratice to "ban" the account once they saw it could get compromissed - they see the account loged in somewhere not related to the owner's country and the system "auto-ban" you to protect against thiefs.

One friend had the same issue while playing Lotro, hes account was logged in a different country, so the account was banned. Then he called support, confirmed his account details and got the ban lifted.

Hope that you get a quick solution on this.

In my experience, very, very few accounts are ever hacked. They're taken over because the account holder either shared the password, or because the account holder uses a weak (read: useless) password that any idiot could figure out.

Check your wife's email account as well, chances are it got hacked too.

ZOS_JasonL wrote: »

Hey there, @avertyn. If you believe your account was compromised, please reach out to our Support Team for assistance. To submit an appeal, open the Support page and select Email. Once the support e-mail opens, choose Account / Billing under "What kind of problem are you experiencing?"

Choose "I Would Like to appeal a suspension/ban" from the Select a Subcategory dropdown menu. Please describe the problem in the space provided, and submit the ticket. Thank you for your patience.

A guy in my guild went through this, it took 17!!! days before he eventually got unbanned and got his account back. Not even a sorry or a single added day of gametime was added to his account, do I need to mention that he quit playing?

If the email account didn't get hacked how come there was no mail for the confirmation of an unknown IP address and a security code to validate that IP ?

This

ZOS_JasonI wrote: »

Hey there, @avertyn. If you believe your account was compromised, please reach out to our Support Team for assistance. To submit an appeal, open the Support page and select Email. Once the support e-mail opens, choose Account / Billing under "What kind of problem are you experiencing?"

Choose "I Would Like to appeal a suspension/ban" from the Select a Subcategory dropdown menu. Please describe the problem in the space provided, and submit the ticket. Thank you for your patience.

This problem seems to be getting worse. One of my most trusted officers/friends in game had all 3 of his accounts banned this week. We urged and then explained to him how to search for trojans and keyloggers both of which he found on his PC. What confuses/baffles me is that there were emails and traces that a new IP had accessed the accounts right before the gold selling started. This should be easy to track to see whether the gold selling activity was all from a new location. But the support team has completely dismissed all of his requests.

@dustinoverfield has now wiped his computer and has run scans to ensure that he is free of more keyloggers. I appreciate ZOS's efforts to remove gold sellers from the game, but if gold sellers are getting accounts by hacking them with keyloggers then the victims should not be further punished. Is there any way to talk to someone about the situation and look into the records of IP addresses? It simply doesn't make sense for a player to be a guildmaster of a guild with a bank balance of over 8 mil and then, after stepping down to a regular officer, to start trying to sell 100K in gold. What gold seller would leave alone that 8 million? The only reason the 8 mil is still in the guild bank is because we removed his permissions for that bank as soon as his first account was compromised and before the hackers got into his second account.