ESO Plus membership and Crown not being issued upon purchase

Muroga · April 19

I have made posts in the ESO Plus discussion, submitted ticket 260412-000948 a week ago, and I have no idea what else to do. I purchased ESO 12 Month ($139.99) and did not receive crown or getting the benefits you would get when purchasing ESO Plus. I have seen numerous posts of people purchasing ESO Plus and not receiving it's benefits. Now I understand that there could be an issue and maybe it's getting fixed but no one has communicated what's going on, or at least acknowledging that there is an issue and it's being worked on. Most of us who have submitted tickets, we either get someone to ask what the ticket number is and then radio silent and never follow up or we get told to wait 48 to 72 hours. I have tried to see if I could get a refund but Playstation will not allow it due to it being a subscription and to be honest I don't want a refund, I want what I paid for a over a week ago when I purchased the membership on 04/03/2026.

Silaf · April 19

I did purchase eso+ recently with the launch of the tome and everything worked correctly for me. Try to contact support again. They usually wast your time with precompiled answers but eventually respond. Send proof of purchase too.

Muroga · April 19

@Silaf yup have done all that, and feel like I'm in limbo with them. I've gotten the 48 to 72 hour response twice now. But it's not just me. Some have gone 2 weeks and no response.

Silaf · April 19

Muroga wrote: »

@Silaf yup have done all that, and feel like I'm in limbo with them. I've gotten the 48 to 72 hour response twice now. But it's not just me. Some have gone 2 weeks and no response.

Strange they usually respond in 1-2 days. 2 Weeks is really an anomaly something is wrong.
I'm an old player playing since beta and have written many times to support for various reasons and the answers are generally given in a couple of days. Again the first one tend to be a precompiled ting but if you answer to that you actually receive real help.
Resend it and insist. ZOS support generally work well. Your case is strange.

Muroga · April 19

@Silaf that's the thing, it's not just my case. I made a post on the ESO Plus discussion board and there's a few people there saying the same thing. One of them has not gotten a response and it's been two week. My case has been about a week. It's a few people having the same issue.

Silaf · April 19

Maybe they are unsure on how to answer and waiting for instructions from above before giving you all an actual fix. It's somewhat irregular but perhaps contacting the moderators of this forums like ZOS Kevin with a private message should be accettable since you are a group with the same problem.

You know what i'm reporting this message so a moderator will for sure see it.

Muroga · April 19

@Silaf Thank you. I hope, even if it's not a resolve, to let us know if there's an issue, that they are working on it. At least, for me, that will put my mind at ease.

Its_MySniff · April 19

I didn't get mine this month either. So disappointing.

Silaf · April 19

Muroga wrote: »

@Silaf Thank you. I hope, even if it's not a resolve, to let us know if there's an issue, that they are working on it. At least, for me, that will put my mind at ease.

I know how you feel since i had similar problems in the past. All eventually resolved by the way so don't worry it's a matter of time.

ZOS_Icy · April 19

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

The Elder Scrolls Online Team

Silaf · April 20

ZOS_Icy wrote: »

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

The Elder Scrolls Online Team

Thanks for moving the tread ZOS_Icy as a follower of Anu you are doing a great job but answering the poor guy would have helped too.

RemnantFantasy · April 20

I'm in the same boat. I suspect my ESO+ probably de-activated around the second week of April. It wasn't until I logged on to try and play this weekend that I found my ESO+ was not active (12 month sub starting around the 07/04). Raised a ticket on the 18th. Got asked for proof of purchase, which I supplied on the 18th, but no update as yet.

For me, playing without ESO+ ruins the experience for me (I'm a hoarder and inventory management becomes a real pain - not to mention I have a bank/house/house storage full of stuff I've collected over the years).

If it was just me, I could understand why it might take a while (and investigation would be needed), but reading the forum, it looks like a lot of PS players are in the same situation. I get why we would all need to create separate tickets (needing proof of purchase is completely understandable, so yes, we'd need one each).

But what I don't understand is, if you're seeing a building volume of players, who are all reporting the same issue, who have all handed over money for something that they do not have, then there is obviously a wider issue involved. Maybe they're waiting on a sync from the PS store, maybe something will happen in todays maintenance that magically bring everything back online. But the point is that no one is communicating. As far as I can see, all of us are being treated as if we have separate, isolated issues. If (because it affects accounts) each issue has to be dealt with separately, then fair enough, but say something - even if it's just a case of reassuring us that someone, somewhere is taking this seriously and knows there is an issue.

Ticket number: 260418-000844