Missing Amulet Of the Heart

Claire_Stella · 11:54AM

I have completed the event story quest on both the EU & Na server and was told I had the Amulet of the Heart momento. When I look in my momentos it is not there.
How can I complete my achievements?
Please fix this as I would like to do my achievements which I need this momento for.

fizl101 · 1:47PM

Did you use the amulet at the end of the quest? You have to be in the right spot for the prompt to show up. After that it goes into your tools menu

Claire_Stella · 2:26PM

Yes I did that but it never went into my momentos, it said it was a momento so I was just looking in the wrong menu.
Thank you I have now found it under the tools menu.

Glenigon · 3:12PM

I'm in a similar boat. I've given Kuzam-ju his hug, he says he's given me the Amulet of the Heart and to use it. I look in my Tools and it's still showing greyed out as if I have yet to get it. I tried reloading ui, no change. I tried rebooting, no change. I abandoned the quest, hugged him again and still same result. Guess I can't finish this one.

** Update **

Apparently, I had to move about 10 yards away from him and got the message on screen to hit "E" to use Amulet of the Heart. I'm good now.