Thalmar wrote: »

But here the things get fishy so please bear with me, the 2nd answer I recieved from support I am gonna exactly link here:

"Thank you for providing this information. We are needing to request the your alternative email addresses you have access to. Please also provide the ESO account User ID you are logged into."

If this is genuinely an exact copy and paste of what you recieved (and not translated between languages or anything) then that is almost certainly a fake phishing email, because that is terrible English. It should say "Thank you for providing this information. We will (also) need your alternative email address and the ID of the ESO account you logged into." I'd also expect them to put it in a bullet pointed list or something.

I know it sounds like a really minor thing but bad grammar and sentence structure is a common problem with scams for two reasons: firstly they're often run by people not using their first language, so they make mistakes, and secondly because it can actually help them filter out people who will spot irregularities so they don't waste their time trying to draw in people who aren't going to fall for it.

But it also seems very unlikely they'd ask for an alternate email address. I could see them asking you to confirm the account name and the email address for it if it's different from the one you used to contact them, but not asking for an additional, unrelated address.

Also, you said you started the conversation with Customer Support. How did you contact them? Did they respond the same way? If you used the Support link on the website can you find these messages there under 'My Support'? They should show up even if they were emailed to you. If you emailed them did the reply come from the same address you emailed? Did it go to the same email address you used?

I think it's very unlikely someone working for ZOS is trying to scam you, because at best they could lose their job and at worst they could end up in prison (I'm not sure if it would be considered an attempt to steal from a customer or from the company but either way it wouldn't go well for them). It's much more likely to be someone unrelated to ZOS trying a standard phishing scam and the fact that it landed at the same time you're having trouble with your account means they got lucky. Like how the people who text me about the car accident I've never been in will occasionally text someone who thinks they've finally got the response they've been waiting for from the insurance company and will promply hand over all their details.

Can you log in to your account on the Elder Scrolls Online and check your billing history? If there is nothing there then the email isn't legitimate.

Any time I've made a purchase I get an email immediately, not days later.

I would not give them any information.

I am really surprised not even a Forum mod has jumped in to offer help, let's tag a couple for you, security of your data should be top priority!!

@ZOS_Icy , @ZOS_CouchTato , @ZOS_Kevin , can anyone help out with this please?

Thalmar wrote: »

Thanks all for your replies, I am not so sure I clicked the link on the e-mail or just went to my account from another browser and checked my account. I worked on internet security back then so I am mostly very conscious and paranoid about clicking links so probably it is the latter one I did.

As Silverbride suggested I checked my billing history and there is no purchase the date I recieved e-mail, but the order number in the e-mail is the same as my previous purchase, like either the system resend my purchase or it send monhs later or someone who tried to get my account details who had access to my e-mail try to lure me.

There *was* an instance where ZOS' system resent old emails, but that was a while ago so I don't think this is the same thing. If you've worked in security you know that lists of email addresses + other identifying information are all over the dark web and routinely bought and sold (along with passwords). It wouldn't hurt to go through your email accounts and change passwords as a precaution.

Also as Denikat said the Englisy they used in the e-mail didnt read gramatically or logically right thats why in the first place I referenced it here.

Thank you JustLovely as you said the only information they should know is my e-mail address and my ingame ESO account User ID which they should already knew that. My other e-mails? Here things began not to sound right to me.

One time one of the mmos charged money even I canceled my sub so thats why when I canceled my sub with ESO I deleted my visa card information also obviously I should delete my address also...

I wished someone from ZOS answered me and cleared the air for me, if it is a fraud they can take the precautions so it will not happen again to anyone else.

I changed all passwords on all my e-mails and will change here also, thanks again for all your replies, I really hope it is just a coincidence occured and something in the system went wrong.

OK good.

If you have submitted a ticket, you should have got an auto-response with a ticket number. If you can post one of those, one of the mods could look into it for you. Make sure responses aren't going to junk/spam!