My USERID was reported, and the name was changed. I'd like this fixed

Kai_Daerahn · October 1

Hello. I have had a ticket active for many many hours now with no response so I am hoping I can try get some attention and perhaps a response here. My userID for ESO, which I have had since the ESO beta, was reported and I received a warning, and a forced name change for it. I have had this name, and it's my name I use online and have done so for over 20 years. It is not a violation, it is not impersonation, it's me. I am wondering if I can please get some assistance with rectifying this misunderstanding and having the action against my account being removed. I am very distressed about this, and the lack of response and would appreciate some help quickly. Is there a number or a live chat I can get in contact with, because this is the kind of thing that can be resolved in all of 5 minutes im sure with a quick discussion.

Kai.

Kai_Daerahn · October 1

My ESO ticket number is 250930-000953 for reference.

Kai_Daerahn · October 1

I have been told to tag the following people in order to try and get some notice. @ZOS_Kevin @ZOS_Phoenix @ZOS_Icy @ZOS_Bill

ZOS_CouchTato · October 1

@Kai_Daerahn I have reviewed the ticket and it is active and awaiting an agent. As soon as they are able to look into it you should receive a response.

Kai_Daerahn · October 3

Hello. I finally received a response after several days, and the response was unhelpful, uninformative and quite frankly, unacceptable. How do I go about escalating my ticket to speak to someone who can provide me with actual answers and an explanation? My ticket ID is 250930-000953 - @ZOS_CouchTato @ZOS_Kevin (I was told to also ping ZOS Kevin on this issue for potential assistance)

ZOS_CouchTato · October 5

@Kai_Daerahn

The ticket is still active, and you requested escalation so it will likely be escalated once an agent sees the ticket reply.