key redeem issue

Big_Bombus · September 5

Has anyone encountered this? I enter the code, and there is nothing at the confirmation stage. I checked with different browsers, different devices, different providers, same thing. Support ticket 250828-001356 waiting on agent more than 7 days.

DinoZavr · September 5

i have exactly the same problem.
also tried different browsers, turned off firewall and antivirus for no effect, so i guess the issue is either ESO server or filtering content or IP by some of ISP on the route.
i have not opened ticket yet. just retrying in 2..3 days, as i am not in a hurry

ZOS_Phoenix · September 5

@Big_Bombus

I have sent you a PM regarding your ticket.

Big_Bombus · September 12

In the end, I received a message that the key had been activated on my account by the specialists. The content appeared in the game. If you encounter similar issues, please contact technical support and be patient.

SirDeLis · September 20

@ZOS_Phoenix Can someone help me with the same problem? Support ignores me for 11 days and i just want to play the game(

ZOS_Kraken · September 20

@SirDeLis Can you please tell me your ticket number?

SirDeLis · September 21

@ZOS_Kraken 250909-000549

SirDeLis · September 24

@ZOS_Kraken or @ZOS_Phoenix will you help me?

ZOS_Kraken · September 24

@SirDeLis I have left you a forums message about your ticket.