Assistance needed for ticket

CommunistBanker721 · August 1

Hi guys, can you look at and reply to this ticket in my queue? Just want to see if it can be resolved

Appreciate the assistance!

250731-003024

CommunistBanker721 · August 1

@ZOS_Kevin @ZOS_Phoenix @ZOS_Icy @ZOS_Bill

ZOS_Kevin · August 1

Thanks for the ticket number. We'll escalate with Customer Service and see what they can follow up with.

CommunistBanker721 · August 1

Thanks Kevin. Have a nice weekend

ZOS_Kevin · August 1

CommunistBanker721 wrote: »

Thanks Kevin. Have a nice weekend

Was just told that your appeal ticket is in the correct place. It is being processed right now since it was submitted last night. So please allow for some time for an agent to get back to you. But it is in the right place. If you don't hear back by end of Monday, please ping me again and I can escalate.

CommunistBanker721 · August 1

Nah that'd be too late because the issue should self resolve before then as indicated in the ticket.

I just want to see if it can be actioned within the next few hours since I'd need to communicate that information to others who want to know the status. For instance, somebody wanted me to gift them something today.

If your colleague can just take a quick peek and give me a reply in ticket, that would be great.

CommunistBanker721 · August 9

Hi Kevin, your colleague never replied. Even if it's over and done with, I'd like to suggest a review on the process. That customer-facing department generally has a bad reputation in the community for being perfunctory with the way they do things and creates unnecessary friction with people.

If the company has a business goal of retaining customers, they then should be careful with these interactions that can drive off engagement.

But otherwise, I appreciate your attempt to move this along.