Maintenance for the week of October 6:
• PC/Mac: No maintenance – October 6
• ESO Store and Account System for maintenance – October 7, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
My response to you was "I have reviewed the ticket and it is currently still active and awaiting an agent. We typically ask that users wait 24-72 hours for a response."
Gifting issues I understand are frustrating, however with these typically it is best to wait a while and try again.