Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

Question.

Would there have been a hotfix " had no one said anything?

It is hard to fix a problem while being unaware of it.

I personally hold the opinion that ZOS is capable of being aware of every action they take.

I think that they are "capable of being aware" of every action they take, in the sense that they could be aware of any given action.

I do not consider them to be fully and fulsomely aware of *every* action they take at every moment. And I think this is true of any mind or collection of minds in existence.

And now I am aware of my own breathing... rip

I mean they use spread sheets internally to keep track of pricing, both previous and current. To suggest otherwise would be accusing them of being incompetant which I am most certainly not doing.

I usually attribute to incompetence rather than malice, when given the choice.

The problem with incomprencence is not that it exists; rather, it is only if it is prolonged and mistakes are not learned from.

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

Question.

Would there have been a hotfix " had no one said anything?

It is hard to fix a problem while being unaware of it.

I personally hold the opinion that ZOS is capable of being aware of every action they take.

I think that they are "capable of being aware" of every action they take, in the sense that they could be aware of any given action.

I do not consider them to be fully and fulsomely aware of *every* action they take at every moment. And I think this is true of any mind or collection of minds in existence.

And now I am aware of my own breathing... rip

I mean they use spread sheets internally to keep track of pricing, both previous and current. To suggest otherwise would be accusing them of being incompetant which I am most certainly not doing.

This doesn't mean they can't accidentally key in the wrong price when selecting the prices. All humans make mistakes and all humans do things sometimes that they weren't even aware they did.

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

Question.

Would there have been a hotfix " had no one said anything?

It is hard to fix a problem while being unaware of it.

I personally hold the opinion that ZOS is capable of being aware of every action they take.

I think that they are "capable of being aware" of every action they take, in the sense that they could be aware of any given action.

I do not consider them to be fully and fulsomely aware of *every* action they take at every moment. And I think this is true of any mind or collection of minds in existence.

And now I am aware of my own breathing... rip

I mean they use spread sheets internally to keep track of pricing, both previous and current. To suggest otherwise would be accusing them of being incompetant which I am most certainly not doing.

I usually attribute to incompetence rather than malice, when given the choice.

The problem with incomprencence is not that it exists; rather, it is only if it is prolonged and mistakes are not learned from.

I am not arguing the ZOS did this under malice, but to suggest that malice does not take place is naive at best.

Did you read my earlier comment where I attribute to both?

It is possible for malice to slip through when incomprencence exists on the part of those who (within the same organization) are supposed to guard against it.

Corporations are not hive minds.

spartaxoxo wrote: »

Pixiepumpkin wrote: »

spartaxoxo wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

Question.

Would there have been a hotfix " had no one said anything?

It is hard to fix a problem while being unaware of it.

I personally hold the opinion that ZOS is capable of being aware of every action they take.

I think that they are "capable of being aware" of every action they take, in the sense that they could be aware of any given action.

I do not consider them to be fully and fulsomely aware of *every* action they take at every moment. And I think this is true of any mind or collection of minds in existence.

And now I am aware of my own breathing... rip

I mean they use spread sheets internally to keep track of pricing, both previous and current. To suggest otherwise would be accusing them of being incompetant which I am most certainly not doing.

This doesn't mean they can't accidentally key in the wrong price when selecting the prices. All humans make mistakes and all humans do things sometimes that they weren't even aware they did.

Are you asserting they do not proofread their work?

No. I am asserting that an error was made an corrected.

And you are 100% positive in your statement?

spartaxoxo wrote: »

Pixiepumpkin wrote: »

spartaxoxo wrote: »

Pixiepumpkin wrote: »

spartaxoxo wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

Question.

Would there have been a hotfix " had no one said anything?

It is hard to fix a problem while being unaware of it.

I personally hold the opinion that ZOS is capable of being aware of every action they take.

I think that they are "capable of being aware" of every action they take, in the sense that they could be aware of any given action.

I do not consider them to be fully and fulsomely aware of *every* action they take at every moment. And I think this is true of any mind or collection of minds in existence.

And now I am aware of my own breathing... rip

I mean they use spread sheets internally to keep track of pricing, both previous and current. To suggest otherwise would be accusing them of being incompetant which I am most certainly not doing.

This doesn't mean they can't accidentally key in the wrong price when selecting the prices. All humans make mistakes and all humans do things sometimes that they weren't even aware they did.

Are you asserting they do not proofread their work?

No. I am asserting that an error was made an corrected.

And you are 100% positive in your statement?

They corrected it in a matter of hours of being alerted. So, yes. For one, they are actually legally allowed to hike prices without notice. So, they could have just left it that way. And for another, if it was accidentally on purpose for some reason, they would not have fixed it so quickly.

To err is human. The issue was handled swiftly after they were alerted. I get that they haven't always made great decisions so there's a level of distrust that they have earned. But tilting at windmills and exaggerating obvious errors that are quickly resolved doesn't actually accomplish anything but undermining our own arguments as customers. Both to prospective new players and ZOS would see that and be dismissive of the playerbase, and rightfully so.

I'm happy to hold them accountable when I feel they aren't being consumer friendly, as I did multiple times with the way they have handled PS Plus. But...this ain't it. It is an obvious error.

Which leads me back to my OP.

Question.

Would there have been a hotfix " had no one said anything?

The price hasn't been updated on the store website.

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

spartaxoxo wrote: »

Pixiepumpkin wrote: »

spartaxoxo wrote: »

Pixiepumpkin wrote: »

spartaxoxo wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

ragnarok6644b14_ESO wrote: »

Pixiepumpkin wrote: »

Question.

Would there have been a hotfix " had no one said anything?

It is hard to fix a problem while being unaware of it.

I personally hold the opinion that ZOS is capable of being aware of every action they take.

I think that they are "capable of being aware" of every action they take, in the sense that they could be aware of any given action.

I do not consider them to be fully and fulsomely aware of *every* action they take at every moment. And I think this is true of any mind or collection of minds in existence.

And now I am aware of my own breathing... rip

I mean they use spread sheets internally to keep track of pricing, both previous and current. To suggest otherwise would be accusing them of being incompetant which I am most certainly not doing.

This doesn't mean they can't accidentally key in the wrong price when selecting the prices. All humans make mistakes and all humans do things sometimes that they weren't even aware they did.

Are you asserting they do not proofread their work?

No. I am asserting that an error was made an corrected.

And you are 100% positive in your statement?

They corrected it in a matter of hours of being alerted. So, yes. For one, they are actually legally allowed to hike prices without notice. So, they could have just left it that way. And for another, if it was accidentally on purpose for some reason, they would not have fixed it so quickly.

To err is human. The issue was handled swiftly after they were alerted. I get that they haven't always made great decisions so there's a level of distrust that they have earned. But tilting at windmills and exaggerating obvious errors that are quickly resolved doesn't actually accomplish anything but undermining our own arguments as customers. Both to prospective new players and ZOS would see that and be dismissive of the playerbase, and rightfully so.

I'm happy to hold them accountable when I feel they aren't being consumer friendly, as I did multiple times with the way they have handled PS Plus. But...this ain't it. It is an obvious error.

Which leads me back to my OP.

Question.

Would there have been a hotfix " had no one said anything?

Answer:
Obviously Not, because either:
1) it was released this way due to incompetence, which means it already went unnoticed (and there is no reason to suspect it would suddenly be noticed by the person who can fix it, if no one said anything)

2) it was released this way due to malice, which means it was fixed only because someone said something.

In either case, someone saying something was required to get it fix, therefore this question is unproductive.

The problem with the logic in your statement is the assumption that there was always a fix coming rendering the question moot which is in opposition to your answer of "obviously not".

That aside, the question is less of a question and more of a curiosity in a questioning nature.

Where do I assume a fix is coming? I assume it *isn't* coming, unless the people who can fix it are made aware of the issue.

So for me, it's one of two possibilities.

One, they mistakenly released it with an incorrect price. If that's the case, it just reinforces the idea that their QA has room for improvement. I've always felt like quality issues were limited to the game itself, now it seems like it's also impacting the store, which directly impacts our wallets. That's not a circumstance where I'm inclined to be understanding. If this is what happened, I really suggest they look at their process here. It's wrong across multiple platforms and has to be fixed. Where was the review during that whole chain of events?

Two, it's on purpose. It's pretty obvious they're looking at ways to increase revenue, like any company would. It's not hard to imagine it's a test for future pricing. We have new sorcerer skins that cost 2k crown, new harvesting animations, a rotating crown store stock. So now, they try a new price, see how much it makes them, and then use that as a benchmark for future products before rolling it back.

Either way, it makes me distrust their prices. All that could be cleared up with an explanation. Unfortunately, no one from ZOS has joined the conversation yet. At least it's fixed though.

spartaxoxo wrote: »

To err is human. The issue was handled swiftly after they were alerted. I get that they haven't always made great decisions so there's a level of distrust that they have earned. But tilting at windmills and exaggerating obvious errors that are quickly resolved doesn't actually accomplish anything but undermining our own arguments as customers. Both prospective new players and ZOS would see that and be dismissive of the playerbase, and rightfully so..

If they were more forgiving towards our mistakes, sure, I could see giving them the benefit of the doubt. But they're really not. Like what happens if my billing credit card is expired or something? Or I want to get gifting enabled? Just a few examples. There's a lot of hostile or indifferent practices they have, so it really makes it hard to give them the benefit of the doubt.

Best thing they could do here is just offer an explanation. They already fixed it, but the PR side needs to be addressed.