ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

skyrimfantasy · April 1

I see the lag is back tonight. My internet speed is fine, my bandwidth is fine. Ran a traceroute and it was no surprise to see akamai in there timing out. Guess I'll play something else tonight.

dcrush · April 1

skyrimfantasy wrote: »

I see the lag is back tonight. My internet speed is fine, my bandwidth is fine. Ran a traceroute and it was no surprise to see akamai in there timing out. Guess I'll play something else tonight.

Did it come back after maintenance?

I play from SE Asia and after every maintenance I will suddenly have very bad latency. Usually it means I have to either switch my VPN on or off. It’s like the routes get changed/reset every maintenance. If the game had been working fine without a VPN before maintenance I’ll have to turn it on after and vice versa.

LadyGP · April 1

skyrimfantasy wrote: »

I see the lag is back tonight. My internet speed is fine, my bandwidth is fine. Ran a traceroute and it was no surprise to see akamai in there timing out. Guess I'll play something else tonight.

Next time you have an issue try this out please.

https://forums.elderscrollsonline.com/en/discussion/comment/8277376/#Comment_8277376

Jestertoo · April 2

skyrimfantasy wrote: »

I see the lag is back tonight. My internet speed is fine, my bandwidth is fine. Ran a traceroute and it was no surprise to see akamai in there timing out. Guess I'll play something else tonight.

"the lag" - can you be more specific? PVE? PVP? trials? Dungeons? Etc?

Can you run pingplotter or MTR for an hour and monitor ?

LadyGP · April 2

Jestertoo wrote: »

skyrimfantasy wrote: »

I see the lag is back tonight. My internet speed is fine, my bandwidth is fine. Ran a traceroute and it was no surprise to see akamai in there timing out. Guess I'll play something else tonight.

"the lag" - can you be more specific? PVE? PVP? trials? Dungeons? Etc?

Can you run pingplotter or MTR for an hour and monitor ?

This. Really want to assist the people coming to this thread but missing a lot of key parts that will help nail down what the problem really is.

Calastir · April 2

Again, slideshow and unresponsive controls made the decision to call it quits for today real easy for me. Thanks, ZOS!

Meridiano · April 3

Meridiano wrote: »

This happened to me today, again. All the days after update everything was fine, but today is damn bad. 999+ ping, then disconnect from a dungeon, twice. Error 334 on entering the game from my chars list. Erros and lobby connection lost during my regular gameplay process in overland or standing afk.

I bet this will change for me tommorow, and I will have a fine week again, but some day will be ruined after.

Happens to me again, today. Walking in overland - 120+ ping. Joining random vet - 200+ ping. Starting bossfight - 500+ ping, skills don't fire, bars don't switch, other players "teleport" here and there, sometimes the fight suddenly goes into fast forward and I end up dead with 999+ ping. After relaunch, I can't login from my characters list to in-game, error 334. Now, I can't login to my characters list. The day is ruined. An event day!

JaxontheUnfortunate · April 3

LadyGP wrote: »

Trying to gauge the temp of everyone experiences.

How have things been lately? Anyone notice any improvements? Anyone feel like things got worse? Sorry I haven't been that active the last few weeks... have a lot of IRL stuff going on but is settling down now.

Oh man last night the lag was so bad in moon hunter keep the game froze for everyone when a behemoth was mid transformation it was pretty hilarious.

blktauna · April 4

I got load screens in cyro, ic, auridon and the Reach. awful

Seravi · April 4

So far I haven't been kicked but the warping and constant 999+ spikes are insane. Right back to where I was before I cancelled the sub and left. I know it isn't my route (when Akami is out of it) or my system. Shame to be back here again.

Renato90085 · April 4

tonight we help a member doing sbs(dsr trifecta) , in last trash all member 999ping and dead 4 ppl
it a 32/36

LadyGP · April 4

Seravi wrote: »

So far I haven't been kicked but the warping and constant 999+ spikes are insane. Right back to where I was before I cancelled the sub and left. I know it isn't my route (when Akami is out of it) or my system. Shame to be back here again.

Packet loss could definitely be the cause — rubberbanding and lag spikes are almost always tied to it somewhere along the route. Have you had a chance to run PingPlotter yet?

There’s been a lot of discussion in this thread over the past year, but based on my own experience, here’s what I’d recommend (and honestly, this advice goes for anyone checking out this thread):

1) Let’s figure out where the issue is coming from — your home network, your ISP, or somewhere in between.

To do that, run PingPlotter or try the @Jestertoo add-on, and set up traces for the following:

Your router’s IP address
Google DNS: 8.8.8.8
ESO server IPs:
NA: 198.20.200.1
EU: 159.100.230.1

We’re checking all of these so we can narrow down where the problem might be — or figure out if it’s coming from multiple places, which happened in my case.

Start by checking your connection to your router.
See if there’s any packet loss happening between your machine and the router itself. I run a pretty over-the-top network setup and was convinced everything was fine on my end — no logs, no obvious issues. But PingPlotter showed I was getting packet loss every 20 minutes or so (some days worse than others). Still working on solving that, not sure yet if it's a PC setting or something on the router.

Next up is Google DNS.
Assuming your router’s clean, Google DNS gives us a good baseline to compare against ESO. If you’re seeing packet loss here and on the ESO trace, odds are the problem is somewhere upstream, and it’s time to contact your ISP.

Finally, check the ESO route itself.
This was the other issue I ran into. Even when my local network was fine, I was still seeing packet loss on the path to ESO’s servers. My ISP hands off traffic to another provider on the way to the NA datacenter, and that’s where things were breaking down. I’m currently going back and forth with my ISP, but they’re saying it’s “within SLA,” so it’s a bit of a fight.

As @Jestertoo mentioned earlier, something seems to have changed on ESO’s backend around March — possibly a fix to tolerate packet loss better. Since then, I haven’t had any disconnects (used to get 5–10 during a 2-hour raid), but I do still rubberband occasionally. It’s annoying, especially during clutch moments, but honestly way better than getting booted, stuck in the login queue, and missing out on Cyrodiil fights.

Anyway, give this a shot — and if you want to DM me the PingPlotter results (just make sure to block out your IP or any private info), I’m happy to take a look and help however I can.

anadandy · April 4

Happened last night PCNA around 6PM ET at Auridon docks around event quest giver. Input delay - such as pressing interact button on quest giver with no response. Followed by "catch up" inputs and ping shot to 999+ (wired connection)

LadyGP · April 4

anadandy wrote: »

Happened last night PCNA around 6PM ET at Auridon docks around event quest giver. Input delay - such as pressing interact button on quest giver with no response. Followed by "catch up" inputs and ping shot to 999+ (wired connection)

See above post. Have you had a moment to try any of those?

Seravi · April 4

LadyGP wrote: »

Seravi wrote: »

So far I haven't been kicked but the warping and constant 999+ spikes are insane. Right back to where I was before I cancelled the sub and left. I know it isn't my route (when Akami is out of it) or my system. Shame to be back here again.

Packet loss could definitely be the cause — rubberbanding and lag spikes are almost always tied to it somewhere along the route. Have you had a chance to run PingPlotter yet?

There’s been a lot of discussion in this thread over the past year, but based on my own experience, here’s what I’d recommend (and honestly, this advice goes for anyone checking out this thread):

1) Let’s figure out where the issue is coming from — your home network, your ISP, or somewhere in between.

To do that, run PingPlotter or try the @Jestertoo add-on, and set up traces for the following:
Your router’s IP address

Google DNS: 8.8.8.8

ESO server IPs:

NA: 198.20.200.1

EU: 159.100.230.1

We’re checking all of these so we can narrow down where the problem might be — or figure out if it’s coming from multiple places, which happened in my case.

Start by checking your connection to your router.
See if there’s any packet loss happening between your machine and the router itself. I run a pretty over-the-top network setup and was convinced everything was fine on my end — no logs, no obvious issues. But PingPlotter showed I was getting packet loss every 20 minutes or so (some days worse than others). Still working on solving that, not sure yet if it's a PC setting or something on the router.

Next up is Google DNS.
Assuming your router’s clean, Google DNS gives us a good baseline to compare against ESO. If you’re seeing packet loss here and on the ESO trace, odds are the problem is somewhere upstream, and it’s time to contact your ISP.

Finally, check the ESO route itself.
This was the other issue I ran into. Even when my local network was fine, I was still seeing packet loss on the path to ESO’s servers. My ISP hands off traffic to another provider on the way to the NA datacenter, and that’s where things were breaking down. I’m currently going back and forth with my ISP, but they’re saying it’s “within SLA,” so it’s a bit of a fight.

As @Jestertoo mentioned earlier, something seems to have changed on ESO’s backend around March — possibly a fix to tolerate packet loss better. Since then, I haven’t had any disconnects (used to get 5–10 during a 2-hour raid), but I do still rubberband occasionally. It’s annoying, especially during clutch moments, but honestly way better than getting booted, stuck in the login queue, and missing out on Cyrodiil fights.

Anyway, give this a shot — and if you want to DM me the PingPlotter results (just make sure to block out your IP or any private info), I’m happy to take a look and help however I can.

I've been running MTR. I have packet loss only at the added routes because of Akami. Running to Google I have no packet loss. Since it seems these routes are going to be a permanent thing I have no choice but to re-evaluate what I am going to do. I moved where I am for a reason, my route.

Here is the last MTR from yesterday:
| 32.130.16.8 - 75 | 258 | 67 | 0 | 2 | 5 | 2 |
| 32.130.25.5 - 1 | 1010 | 1009 | 2 | 3 | 17 | 3 |
| 12.89.241.34 - 19 | 591 | 483 | 5 | 6 | 15 | 6 |
| po110.bs-a.sech-dfw.netarch.akamai.com - 3 | 916 | 890 | 5 | 36 | 651 | 6 |
| No response from host - 100 | 205 | 0 | 0 | 0 | 0 | 0 |
|ae120.access-a.sech-dfw.netarch.akamai.com - 47 | 359 | 193 | 5 | 6 | 13 | 6 |
| 93.191.172.166 - 1 | 1010 | 1009 | 5 | 5 | 17 | 6 |
| No response from host - 100 | 205 | 0 | 0 | 0 | 0 | 0 |
| 198.20.200.1 - 1 | 1010 | 1009 | 4 | 5 | 16 | 5 |

AvalonRanger · April 4

PC-NA, event period. I got 1 crush today in group dungeon.

YandereGirlfriend · April 4

PC-NA Grey Host lag is THICCC the last several nights.

Alaya · April 5

Since the jubilee started I have been getting random spikes of lag and rubber banding that I've rarely had before. A few instances of the skills not firing/break free not working before I could see, but this is ridiculous. I get the occasional entire stop of everything on screen for like maybe 5 seconds or so, and then everything happens. Doesn't matter if it's in a populated area or relatively alone in a delve, it happens. I've spoken to friends and few of them also have the same problem.

MTR says there's no packet loss to ESO NA, but maybe I need to run it for longer or something to really test it out.

Seravi · April 5

Alaya wrote: »

Since the jubilee started I have been getting random spikes of lag and rubber banding that I've rarely had before. A few instances of the skills not firing/break free not working before I could see, but this is ridiculous. I get the occasional entire stop of everything on screen for like maybe 5 seconds or so, and then everything happens. Doesn't matter if it's in a populated area or relatively alone in a delve, it happens. I've spoken to friends and few of them also have the same problem.

MTR says there's no packet loss to ESO NA, but maybe I need to run it for longer or something to really test it out.

Same here. Only packet loss I see with MTR is the Akami hops. The server itself no packet loss to this IP. I have mine running all day, same results.

cptscotty · April 5

Multiple people just lagged out and crashed again during an Arena run. Same thing for the last couple days in instanced content.

People from different parts of the country, and even people in different countries. All at the same exact time.

Queue to log in for people now too

Vulsahdaal · April 5

Just crashed while standing around in West Weald doing nothing. Cant get back in, log in error 103 Failure to Obtain Server Information. This has been happening more and more lately.

DigiAngel · April 5

The lag in Battlegrounds makes them practically unplayable right now. It's terrible. My ping times are 110.

LadyGP · April 7

Seravi wrote: »

LadyGP wrote: »

Seravi wrote: »

So far I haven't been kicked but the warping and constant 999+ spikes are insane. Right back to where I was before I cancelled the sub and left. I know it isn't my route (when Akami is out of it) or my system. Shame to be back here again.

Packet loss could definitely be the cause — rubberbanding and lag spikes are almost always tied to it somewhere along the route. Have you had a chance to run PingPlotter yet?

There’s been a lot of discussion in this thread over the past year, but based on my own experience, here’s what I’d recommend (and honestly, this advice goes for anyone checking out this thread):

1) Let’s figure out where the issue is coming from — your home network, your ISP, or somewhere in between.

To do that, run PingPlotter or try the @Jestertoo add-on, and set up traces for the following:
Your router’s IP address

Google DNS: 8.8.8.8

ESO server IPs:

NA: 198.20.200.1

EU: 159.100.230.1

We’re checking all of these so we can narrow down where the problem might be — or figure out if it’s coming from multiple places, which happened in my case.

Start by checking your connection to your router.
See if there’s any packet loss happening between your machine and the router itself. I run a pretty over-the-top network setup and was convinced everything was fine on my end — no logs, no obvious issues. But PingPlotter showed I was getting packet loss every 20 minutes or so (some days worse than others). Still working on solving that, not sure yet if it's a PC setting or something on the router.

Next up is Google DNS.
Assuming your router’s clean, Google DNS gives us a good baseline to compare against ESO. If you’re seeing packet loss here and on the ESO trace, odds are the problem is somewhere upstream, and it’s time to contact your ISP.

Finally, check the ESO route itself.
This was the other issue I ran into. Even when my local network was fine, I was still seeing packet loss on the path to ESO’s servers. My ISP hands off traffic to another provider on the way to the NA datacenter, and that’s where things were breaking down. I’m currently going back and forth with my ISP, but they’re saying it’s “within SLA,” so it’s a bit of a fight.

As @Jestertoo mentioned earlier, something seems to have changed on ESO’s backend around March — possibly a fix to tolerate packet loss better. Since then, I haven’t had any disconnects (used to get 5–10 during a 2-hour raid), but I do still rubberband occasionally. It’s annoying, especially during clutch moments, but honestly way better than getting booted, stuck in the login queue, and missing out on Cyrodiil fights.

Anyway, give this a shot — and if you want to DM me the PingPlotter results (just make sure to block out your IP or any private info), I’m happy to take a look and help however I can.

I've been running MTR. I have packet loss only at the added routes because of Akami. Running to Google I have no packet loss. Since it seems these routes are going to be a permanent thing I have no choice but to re-evaluate what I am going to do. I moved where I am for a reason, my route.

Here is the last MTR from yesterday:
| 32.130.16.8 - 75 | 258 | 67 | 0 | 2 | 5 | 2 |
| 32.130.25.5 - 1 | 1010 | 1009 | 2 | 3 | 17 | 3 |
| 12.89.241.34 - 19 | 591 | 483 | 5 | 6 | 15 | 6 |
| po110.bs-a.sech-dfw.netarch.akamai.com - 3 | 916 | 890 | 5 | 36 | 651 | 6 |
| No response from host - 100 | 205 | 0 | 0 | 0 | 0 | 0 |
|ae120.access-a.sech-dfw.netarch.akamai.com - 47 | 359 | 193 | 5 | 6 | 13 | 6 |
| 93.191.172.166 - 1 | 1010 | 1009 | 5 | 5 | 17 | 6 |
| No response from host - 100 | 205 | 0 | 0 | 0 | 0 | 0 |
| 198.20.200.1 - 1 | 1010 | 1009 | 4 | 5 | 16 | 5 |

Ah, I gotcha gotcha. Sorry, must have missed a previous post or something about you explaining this issue.

Bummer how Akami hits people differently. Some have no issues... for some it's the legit worst.

tronco01 · April 7

I can confirm there has been a lag spike in PVE, PVP and Dungeons after the latest patch. I could not complete one of the dungeons while walking to the final boss, which is never good. Also in many places just trying to use a node, walking in Deshaan, etc. I have a similar error as described above where the connection is lost and a message says an error occurred and to try to log back in a few minutes.

Renato90085 · April 8

this morning my best ping is 390...other time is 580..
same time my guild run trial got 999ping

LadyGP · April 8

Renato90085 wrote: »

this morning my best ping is 390...other time is 580..
same time my guild run trial got 999ping

What trial? Was this just you or did others in the group get 999 as well? What data center?

Ragnarok0130 · April 8

My ping has been normal or better than normal but there seems to be increased latency regarding actions whether mounting/dismounting horses, heavy attacks hanging or prematurely terminating, people being kicked form trials (happened last night in Lucent Citadel). This is unacceptable when we pay a monthly ESO+ fee.

Seravi · April 10

Logging into game then character. Kicked to login screen Error 334. PC NA 9:20AM.

LadyGP · April 10

Ragnarok0130 wrote: »

My ping has been normal or better than normal but there seems to be increased latency regarding actions whether mounting/dismounting horses, heavy attacks hanging or prematurely terminating, people being kicked form trials (happened last night in Lucent Citadel). This is unacceptable when we pay a monthly ESO+ fee.

This is a trial I see a LOT of complaints about. Has there been a thread or anything created to kind of track complains related to specific content? Not sure if it's even needed... may just help the team rack and stack so to speak.

Renato90085 · April 10

LadyGP wrote: »

Renato90085 wrote: »

this morning my best ping is 390...other time is 580..
same time my guild run trial got 999ping

What trial? Was this just you or did others in the group get 999 as well? What data center?

Not me, i am very lag so I afk and chat with my friend,but I see guild chat and discord say they all lag/dc too
pc/na,and there 2 week we can't do anything...in rng 999 ping training trial hm or trifecta is impossible...