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Impossible to buy a new subscription for ESO Plus

Rishikesa108
Rishikesa108
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My ESO Plus subscription is about to finish, so I purchased a new one, a 180 days one. As soon as I completed my purchase I received a letter "Thank you for your 180 days Eso Plus purchase". BUT: no euros were charged on my credit card, no Eso Plus was bought. I contacted the support, but they are taking time to answer, and they are suggesting me to wait 72 hours, but it's been more than 72 hours. So I went to try another purchase... and I saw that from the beginning... the purchase is 0,00 euro charged. There is nothing that I can do to change that: it's simply impossible to purchase. Does someone know something about this ?

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Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself
  • Sleepsin
    Sleepsin
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    The charge will p[probably go thru the day the old subscription expires.
  • Magic_Charmer
    Magic_Charmer
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    Same issue.
    I submitted this ticket:
    reference Reference: 241101-000779

    @ZOS_Kevin

    Why total € 0,00 ?

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    PC | EU
  • Rishikesa108
    Rishikesa108
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    Sleepsin wrote: »
    The charge will p[probably go thru the day the old subscription expires.

    mmmh... 0,00 euros is very strange. And why didn't the support team tell me?
    Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself
  • Necrotech_Master
    Necrotech_Master
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    Sleepsin wrote: »
    The charge will p[probably go thru the day the old subscription expires.

    mmmh... 0,00 euros is very strange. And why didn't the support team tell me?

    it usually says 0 if your making changes before the previous sub expires

    you can switch your autorenew period from 3 months to 1 month during an active sub, and it still process it as a 0 cost transaction so theres still a record of it

    the actual charge doesnt happen until your current sub expires
    plays PC/NA
    handle @Necrotech_Master
    active player since april 2014

    i have my main house (grand topal hideaway) listed in the housing tours, it has multiple target dummies, scribing altar, and grandmaster stations (fully filled out with current game), as well as almost every antiquity furnishing on display to preview them

    in progress: acquiring mundus stones (currently only have the thief)

    feel free to stop by and use the facilities
  • Magic_Charmer
    Magic_Charmer
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    Issue is solved, thank you everyone!
    :);)
    PC | EU
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