Frustrated with ESO Support: No Help Linking Accounts, Pushed to Play Diablo 4

abkam · October 15

What a disappointment... Support can't even link my Steam account with my ESO account.

I contacted them for help linking the accounts. I even bought a new ESO account to test GeForce Now and tried linking them, but it didn't work. So, I ended up buying Diablo 4 as well. [snip] I'm serious... I'm really disappointed with the game and the support. [snip]

Reference # 241013-000560
Date Created: 10/13/2024 03:55 AM
Date Last Updated: 10/13/2024 12:42 PM

[edited for bashing]

ZOS_Kraken · October 15

@abkam I have left you a forums message about the status of your ticket.

ZOS_Icy · October 15

Greetings,

This thread has been moved to the PC Technical Support section, as it is better suited there.

Thank you for your understanding

abkam · October 15

@Zos_Icy

abkam · October 16

4 days and still no support to link the account I bought on Steam with my ESO account.

[snip]
[edited for discussing moderator action(s)]

ZOS_CouchTato · October 16

@abkam I messaged you regarding your ticket.

abkam · October 16

ok

In the meantime, my Diablo 4 hype is growing! 4 days playing Diablo, 0 days playing ESO. Seems fair enough!

abkam · October 18

6 days without support because: "...the queue you are now in is with a smaller, more specialized team that will be able to work with you more on recovering your account. Because this is a smaller team, you may need to wait a bit longer than a normal ticket, but rest assured that they will get back to you as soon as possible."

So far, it has taken 6 days just to link my Steam account with my ESO account.

:clap::clap::clap: good job

abkam · October 19

Just in case anyone is waiting for an update here... well, nope! After 7 days, still no support to link both accounts!
:clap::clap::clap:

edit:
In the meantime, my Diablo account has reached Lv. 61, and I'm starting Act 3 of the story. 7 days of Diablo, 0 days in ESO.

Stafford197 · October 19

Well hey they did provide some response, you know with the whole attacking/editing your forum comment part. Have fun on Diablo! It’s constantly improving with all the work put into it. A lot of my ESO friends/guildies play D4 with me and I feel the game will continue to improve every patch.

One thing I’ll say about ESO Support is that it’s very much “hit or miss”. You can get lucky, or you can get very unlucky with whether the Support Rep will attempt to help or not. In this case it sounds like they’ve pretty much ignored you at this point lol.

abkam · October 19

[snip]
I bought the game, ZoS received the money. Everything is working fine and as expected. pay-to-not-play the way I want!

But in 2 days, I have to renew ESO Plus, and then I'll probably buy platinum.

[edited for bashing]

abkam · October 20

Ah, look what I just found! In Diablo 4, we have a Necromancer class too. And guess what? No one attacks us for helping them! They ask for our help, they know we’re Necromancers, and they let us assist and play the game. Same class, two different games! In one, you can play without being attacked for helping, and in the other, even if you're the one they ask for help... you’ll be attacked. lol!

By the way, 8 days and still no support!

abkam · October 23

Any news, @ZOS_CouchTato , @ZOS_Kraken ?

It’s been 10 days, and I still can’t access the game I paid for. All I've gotten from support so far is complete silence.

Let me be clear: I have no plans to return to ESO anytime soon. When I was playing, I didn’t care about Crown Crates or the monetization. But now, it feels wrong that the company sells a game, blocks access to it, and then fails to respond to support requests. It’s like saying, "Give me your money," and offering nothing in return.

To be honest, I have no intention of coming back to this game. My ESO+ subscription has ended, and I have no plans to renew it. I'll stick with D4, just like I told you and like you kindly "pushed" me to do. The boring part is done, so... it's all good now.

But, Is the company really going to take my money that easily?

the1andonlyskwex · October 23

Good news! ESO and D4 are both Microsoft products, so they still get your money/attention regardless of which game you play.

abkam · October 23

the1andonlyskwex wrote: »

Good news! ESO and D4 are both Microsoft products, so they still get your money/attention regardless of which game you play.

Why should Microsoft or any other companies be involved with the poor support issues happening in ESO? Why should anyone other than ZeniMax be compared to this problem in ESO?

Both the money goes to Microsoft and everything seems fine, but right now, I can confidently say that ZeniMax is the only one selling games and then not allowing players to play them, all while support says absolutely nothing about the problem.

My account was not banned. I simply can’t link my Steam and ESO accounts, which is necessary to play the game.

ZOS_CouchTato · October 23

@abkam As mentioned in my previous message to you, the ticket in question has been moved to a smaller, more specialized team to assist as they need to complete verification of your account. This cannot be moved between queues. Please keep in mind that multiple replies to a ticket while it is waiting on an agent response will put the ticket back into the beginning of the queue resulting in longer wait times. We understand that the wait can be frustrating, however this is necessary to ensure account safety and a better resolution of your issue.

abkam · October 23

ZOS_CouchTato wrote: »

@abkam As mentioned in my previous message to you, the ticket in question has been moved to a smaller, more specialized team to assist as they need to complete verification of your account. This cannot be moved between queues. Please keep in mind that multiple replies to a ticket while it is waiting on an agent response will put the ticket back into the beginning of the queue resulting in longer wait times. We understand that the wait can be frustrating, however this is necessary to ensure account safety and a better resolution of your issue.

The last update from support was on Sunday, October 13, 2024, at 6:53 PM. My last reply to the ticket was on October 18, 2024, with: "I'm still waiting." Okay, I won't say anything more, even though the ticket says: "We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).
It's been 5 days since my reply, and there’s still no answer from support. In fact, support hasn't said anything since Sunday, October 13, 2024, at 6:53 PM.

Aggrovious · October 23

Just link his account ZOS, it takes 5 minutes

ZOS_CouchTato · October 23

@abkam That message only applies if the ticket is awaiting a response from you, not the agent. The ticket will remain active even after four days while awaiting an agent.

abkam · October 25

12 days, they've retained my money with no reply\Support at all.

abkam · October 30

After 17 days

After two different moderators confirmed that everything was fine with Support…

After 1 ban

... still no support!

abkam · November 1

After almost 30 days, both accounts were finally linked.

But, when I asked to link my new ESO account with my Steam account, I understood that I would lose the ability to gift, since my main account was already linked with Steam. And I can live with that.

Could you help me understand why you disabled the gift feature on my wife's account? Her account has absolutely nothing to do with my main account, my new ESO account, or my Steam account, it was entirely her own account.

Disabling the gift feature on my wife's account was the best thing you did... I just offered her a new Diablo 4 account too.

See you later, alligator!