Maintenance for the week of November 11:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – November 11, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – November 13, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)

Can not log in...someone else having this problem?

Neriala
Neriala
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knvcj80n8h6k.png


forgot to say --> EU Server / PC
Edited by Neriala on 14 October 2024 16:31
Life is like a river. Wisdom is knowing when to paddle and when to float. There's a time to grab your paddle and forge your way ahead in life and there's a time to just chill, relax and just go with the flow.

  • redlink1979
    redlink1979
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    Probably this

    [IN PROGRESS] ESO Store and Account System for maintenance – October 14, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
    "Sweet Mother, sweet Mother, send your child unto me, for the sins of the unworthy must be baptized in blood and fear"
    • Sons of the Night Mother [PS5][EU] 2165 CP
    • Daggerfall's Mightiest [PS5][NA] 1910 CP
    • SweetTrolls [PC][EU] 1950 CP
    • Bacon Rats [PC][NA] 1850 CP
  • Neriala
    Neriala
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    Probably this

    [IN PROGRESS] ESO Store and Account System for maintenance – October 14, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)


    but weird, was in game before, all was good...then some minutes too long afk, they kicked me out, now always get the message above
    Life is like a river. Wisdom is knowing when to paddle and when to float. There's a time to grab your paddle and forge your way ahead in life and there's a time to just chill, relax and just go with the flow.

  • redlink1979
    redlink1979
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    If you're in-game when the account system maintenance starts you're good but leaving, for whatever reason, requires a login. And that is not possible to do during this type of maintenance.
    "Sweet Mother, sweet Mother, send your child unto me, for the sins of the unworthy must be baptized in blood and fear"
    • Sons of the Night Mother [PS5][EU] 2165 CP
    • Daggerfall's Mightiest [PS5][NA] 1910 CP
    • SweetTrolls [PC][EU] 1950 CP
    • Bacon Rats [PC][NA] 1850 CP
  • davidtk
    davidtk
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    Chek you ID and Pswd.
    PC-EU can log in during this maintenance

    Edit: Works ID + Paswd and Steam launcher.

    What you can't is login to account section of eso web page. But I could login to game.
    Edited by davidtk on 14 October 2024 17:17
    Really sorry for my english
  • Neriala
    Neriala
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    i double checked both, all correct....so it seems its the problem redlink1979 mentioned...thanks for the answers anyway :)
    Life is like a river. Wisdom is knowing when to paddle and when to float. There's a time to grab your paddle and forge your way ahead in life and there's a time to just chill, relax and just go with the flow.

  • davidtk
    davidtk
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    Maybe I am just lucky. I could login woth two accounts withou problem.
    Really sorry for my english
  • freespirit
    freespirit
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    I've been swapping accounts all day, no issues.
    When people say to me........
    "You're going to regret that in the morning"
    I sleep until midday cos I'm a problem solver!
  • joergino
    joergino
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    No chance logging in on either PC EU or NA :(
  • Neriala
    Neriala
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    same here, still getting the same information, like i posted first
    Life is like a river. Wisdom is knowing when to paddle and when to float. There's a time to grab your paddle and forge your way ahead in life and there's a time to just chill, relax and just go with the flow.

  • Neriala
    Neriala
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    wth? still can not log in
    Life is like a river. Wisdom is knowing when to paddle and when to float. There's a time to grab your paddle and forge your way ahead in life and there's a time to just chill, relax and just go with the flow.

  • Maitsukas
    Maitsukas
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    Managed to log into PC-EU without any problems just now.
    PC-EU @maitsukas

    Posting the Infinite Archive and Imperial City Weekly Vendor updates.

    Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.
  • colossusx
    colossusx
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    I still cannot log into game. Tried changing password but I get the same error. Tried both PC EU and PC NA. It has not worked all day for the last ~12 hours. I logged in yesterday everything was fine.

    I CAN log into forums, account page and my password checks out.

    I CAN login to XBOX NA.

    5i783jjas4al.png
    Edited by colossusx on 15 October 2024 01:00
  • TaSheen
    TaSheen
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    I didn't have any issues at all today on PC EU - starting at ~9am US MDT and continuing through various logins/logouts/re-logins for about 6 or 7 hours.

    On satellite.... I also don't have any lag etc other than normal for satellite. Caveat: I don't do group content or pvp.
    Edited by TaSheen on 15 October 2024 00:54
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • colossusx
    colossusx
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    UPDATE: I finally got in. I changed my password again.

    I removed the spaces and @ symbol from my password which were present in both previous passwords. Best practice is a pass phrase like a sentence or something that is longer than 16-18 characters. Whatever they did with the Store maintenance seemed to dislike my previous passwords.

    Taking a stab, I think it was the spaces. The password change guidance says punctation and the word spaces are left out. I have had spaces in all my ESO passwords so clearly something changed. I am not sure if @ falls under punctuation.

    Hope this helps folks.
  • opaj
    opaj
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    I'm also experiencing this issue.

    @ZOS_Kevin , would you mind checking with the team about this? If @colossusx hypothesis is correct and this is caused by a change in what characters are allowed in passwords, would you be able to find out if this is the intended behavior? Thank you in advance!
  • TaSheen
    TaSheen
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    Well... my passwords on the EU accounts have nearly everything from a US specific keyboard - EXCEPT spaces (and that's also true for the US accounts). I just don't generally use spaces in passwords.
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • Neriala
    Neriala
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    This morning i tried again to log in, got the same login error like yesterday.
    Thanks god i could log into my account on webside now and changed password, cause i read the hint above, already thought someone hacked this.

    My old pw also had empty spaces between words, was this the problem? How can that be, never had problems like this before.

    Well whatever with the new PW i could finally log into game and see now my characters again, pew
    Life is like a river. Wisdom is knowing when to paddle and when to float. There's a time to grab your paddle and forge your way ahead in life and there's a time to just chill, relax and just go with the flow.

  • Enrik72
    Enrik72
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    Error 307 (6:3:1636:126) Booted from server :#
    i'm just a peasant who barely speaks english
  • Malkorga
    Malkorga
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    Wanted to chime in, i could not log in this morning, had to go to work in the afternoon. got home and after reading some of the above, changed my password to remove spaces and now i can log in. Had to change 2 accounts, i feel sorry for those with multiple accounts that use spaces.

    would be nice if there was some documentation explaining this new change.

    Regards,
    Malkorga
  • ZiggyTStardust
    ZiggyTStardust
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    I had the same problem and had to change my password to not contain spaces. I had already changed my password today, but put spaces and it was accepted with no error on the website. They need to update that if it is intentional
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