Hello,

At the beginning, on Apirl 15, I used my friend's account made an English appeal (at that time I didn't know I can create an new account for appeal, and my friend kindly lend his subaccount to me), however, because I've been framed for something I didn't do and I have to ask my friend for the security code everytime I login, I abandoned that ticket at last.

I created this account and made an new appeal in Chinese instead, and my account was unbanned on May 3.

AI Translation.


However, the English appeal was not closed at that time (was closed now), and it got a reply as follow on May 5:


And my account was rebanned, even my Chinese appeal which unbanned me before refuse to unban my account. I didn't do anything just played normal in these two days, so I don't know why they changed their mind. And now my new appeals all got closed as duplicate, no one told me why I was rebanned until I found out this theory by myself. So unfair like internal conflict between Chinese and English support team, doesn't make sense how they would fight each other, the decision to unban should be final after investigation.

The story was on Apirl 15, my friend introduced me a merchant who could provide guild hall furniture services (like manufacturing stand), and I traded my gold as down payment. I got banned few hours later and did not received anything from this trade yet. I don't know if I've participated in a fraudulent scheme without knowing it, but I was a victim after all. As I was unbanned by Chinese support team which means I'm innocent, therefore I don't understand how the English support team connect me with fraudulent accounts.

In my first English appeal, I was accused "associated with fraudulent accounts and receiving gifts from accounts enaging in fraudulent activties". However, I haven't received any crown gifts from other players since 2023 December because I bought lots of discount crowns from steam which is much cheaper than I bought crowns from other players. It is very obviously to check out, if anyone really reviewed my account. In addition, before I was banned, I still have more than 50k crown remained.


Except the down payment trade, I've also mailed gold to @m00nyONE who made one of the most popular addon Hodor Reflexes in this game, the gold is for custom icon.


I don't know if my ban was because I traded too much gold in one day, but all these trade have it's purpose. And I don't know if I was ignored because the interval between bans is too short, but that was because of the misoperate by the support team.

In additon, my gold is totally clean and I earn gold by carry people trials. I'm a loyal user of ESO since 2022 December as soon as there is Chinese translation. I’ve played more than 6000 hours in 1.5 year; I’ve completed most of the game’s content, I already got 5 trial trifecta and my achievement point is over 57k.

While my account was banned, my friends also invited me to some trials, I even got VSEHM with my friend's account which my own account don't have. But the closer I got to the goal with other account, the more depressed I felt, I have to leave my global core team, and without me my Chinese core team even dismissed. I haven't login the game for more than a month, but I still think about it all the time. ESO is not just a game for me, I made friends around the world through ESO, I connect with them through ESO, ESO is like my second life, please unban my account, thank you.