The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Worried about support ticket #240601-003613
I wanted to enable crown gifting on my account and prepare for buying the gold road chapter. When I tried to access my account a few days ago the website required an access code (as I had updated my computer since last account visit) but I never got the e mail with the code. I tried several times from different browsers etc. I received access codes and mail without problem in the past. I also play eso every day without problem.
Today support informed me that they sent a password reset mail which I also did not receive.
Now I am worried that the mail connected to my account has somehow been changed (although nobody beside me has access to my computer). And I worry very much that if this is the case that person could use the password reset to take over my account.
Please help!