Can't find the page to submit ticket for account help

SkaraMinoc · April 18

I went to update my outdated 10+ year old email address but can't remember the answer to my secret question.

The account recovery form is here
https://help.bethesda.net/#en/home/product/1/category1/860

which links back to ESO
https://help.elderscrollsonline.com/#en/home/category/16/question/860

which then links BACK to Bethesda
http://help.bethesda.net/#en/home/product/1/category1/860

Any suggestions?

@ZOS_Bill @ZOS_Kevin

ZOS_Phoenix · April 18

@SkaraMinoc

You will need to scroll down to "Continue to Submit Ticket" when at the "What should I do if I forgot my UserID or my password?" page. For your convenience, here is the link to the form just past that.

SkaraMinoc · April 18

@ZOS_Phoenix Thanks. I was able to submit a ticket - #240418-000839

FYI Since I haven't forgotten my UserID or password, I never followed that flow in the help docs which is why I couldn't find the "Continue to Submit Ticket" button. I have access to my account and just need to update the email and secret.

To eliminate any confusion, consider placing a "Continue to Submit Ticket" button at the bottom of the Change Secret Question/Answer help page and remove the link to Bethesda's Help site.

ZOS_Hadeostry · April 18

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account related.

Thank you for your understanding

ZOS_Bill · April 19

@SkaraMinoc

We have sent you a forum PM with an update on your ticket.