Unable to Login - Not Related to PTS Issue - Not Even Sure what causing it specifically.

alexj4596b14_ESO · April 16

hi I am trying to log in. I don't believe I logged in at all yesterday, I might have in the morning but I don't remember. However, I did not login to the PTS at all, and haven't done so in like 6 years at least. I just don't have the space on my CPU to do so. I have already sent a ticket, however, I am hoping I can solve this without needing supports help.

Thank You,

CrushDepth · April 16

I am having the same issue. I wonder if this is the root cause:

• [IN PROGRESS] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)

tomfant · April 16

Looks like yesterday the PTS was bleeding into the live realms and today the account maintenance bleeding also into live realms.

HansK · April 16

Same issue here. Both EU and US so looks like the maintenance is scr**ing things up.

thinkedem · April 16

Oddly enough, Epic accounts seem to work...

CrushDepth · April 16

The outage has been extended by 3 hours.

Zweible · April 16

I have the same problem also. I sure hope the account maintenance is causing this, tho it never has in the past.

CrushDepth · April 16

@Zweible
Howdy,
I'm curious then (not bird-dogging ya) , what has caused our logins to fail in the past ( it kind of sounds like you may have seen this problem before or perhaps I misread your comment)? Mine was working just fine last night, then suddenly it just fails out of the blue today. So given what has happened; either the Server maintenance did it, or this outage did it, seeing as how those are the only changes that I have seen that apparently are impacting users.

ZOS_Bill · April 16

@alexj4596b14_ESO

Could you share with us your current ticket number?

Leighlaa · April 16

I also have this problem, same message popping up, and am unable to send a ticket because of the website being down for maintenance.

Same deal, I am not on the PTS.

I have 2 accounts, and *neither* will log on, from this PC or my husband's. I was able to log and play normally on EU last night on my main account however. Husband also can't log his 2 accounts.

Edit: Found a link on the bethesda support twitter, here is my ticket# : 240416-004085

alexj4596b14_ESO · April 16

ZOS_Bill wrote: »

@alexj4596b14_ESO

Could you share with us your current ticket number?

alexj4596b14_ESO · April 16

CrushDepth wrote: »

I am having the same issue. I wonder if this is the root cause:

• [IN PROGRESS] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)

Talked to someone on reddit having the same issues, they got a reply from their ticket and it said that this shouldn't be happening.

alexj4596b14_ESO · April 16

Leighlaa wrote: »

I also have this problem, same message popping up, and am unable to send a ticket because of the website being down for maintenance.

Same deal, I am not on the PTS.

I have 2 accounts, and *neither* will log on, from this PC or my husband's. I was able to log and play normally on EU last night on my main account however. Husband also can't log his 2 accounts.

Edit: Found a link on the bethesda support twitter, here is my ticket# : 240416-004085

How are you seeing your ticket number? I can't seem to login to do it.

meekmiko · April 16

This happened when I tried to run the game from the *exe file, but when I launch the game through Steam it works just fine.
(* I tend to run the game from the exe file whenever I don't feel like logging into Steam.)

alexj4596b14_ESO · April 16

meekmiko wrote: »

This happened when I tried to run the game from the *exe file, but when I launch the game through Steam it works just fine.
(* I tend to run the game from the exe file whenever I don't feel like logging into Steam.)

I already unlinked the account as that was part of the troubleshooting sets I was given by the website. RIP Go figure.

Leighlaa · April 16

alexj4596b14_ESO wrote: »

Leighlaa wrote: »

I also have this problem, same message popping up, and am unable to send a ticket because of the website being down for maintenance.

Same deal, I am not on the PTS.

I have 2 accounts, and *neither* will log on, from this PC or my husband's. I was able to log and play normally on EU last night on my main account however. Husband also can't log his 2 accounts.

Edit: Found a link on the bethesda support twitter, here is my ticket# : 240416-004085

How are you seeing your ticket number? I can't seem to login to do it.

I found this link someone from the bethesda support twitter posted for someone on a post: beth.games/4cVqA79 I had to open an inprivate window for it to work though.

NUKE65536 · April 16

same issue here, cannot login. earlier today it worked.

nesmewno · April 16

same issue! login work, but give error 201 or "access code sent email"

ZOS_Bill · April 17

@NUKE65536 and @nesmewno

Are you having any issues today when trying to login now that maintenance is complete?

ZOS_Bill · April 17

@alexj4596b14_ESO

Please check your forum inbox for an update on your ticket.

CrushDepth · April 18

Interesting, therefore, and evidently regardless denials (they got a reply from their ticket and it said that this shouldn't be happening), this outage was the root cause of this issue; when it ended, we are able to log back in.

Hopefully, Support/zenimax/Bethesda et al. keeps this in mind also.

NUKE65536 · April 18

@ZOS_Bill no, all working fine now. thx for asking

ZOS_Bill · April 19

@NUKE65536

Thank you for the response back and letting us know you can login once more.