secret question too reset password ?

charley222 · March 5

just comeback from a longtime idk why my password dont work anymore
try to reset my password but need a secret question , and my answer dont look to match , so my old account is lock

ZOS_Bill · March 5

@charley222

If you have forgotten the answer to your Security Question, you will need to contact support in order to recover your account, by visiting our account recovery page. You can use the link below for help accessing the account recovery page.

Security Question - Account - The Elder Scrolls Online

charley222 · March 5

ZOS_Bill wrote: »

@charley222

If you have forgotten the answer to your Security Question, you will need to contact support in order to recover your account, by visiting our account recovery page. You can use the link below for help accessing the account recovery page.

Security Question - Account - The Elder Scrolls Online

thank for the tip and link , already done this , this morning i guess i will have to wait

charley222 · March 5

server is down ??? why i can not have my access code ??? too log in

ZOS_Bill · March 6

@charley222

Do you have your ticket number? If so, we can check on the current status of the ticket.

As for your access code issue, you can use the following FAQ for help with any email issues.

What do I do if I'm not getting the Access Code emails?

charley222 · March 6

ZOS_Bill wrote: »

@charley222

Do you have your ticket number? If so, we can check on the current status of the ticket.

As for your access code issue, you can use the following FAQ for help with any email issues.

What do I do if I'm not getting the Access Code emails?

the support reply me 2 time but nothing go forward is a most to have a bot message

and i provide all info request

i`m still stuck with the same dam issue after providing all info credit card number account creation in 2014 ect,,,, is really disappointing idk why this need to be so always painfull with zenimax and the most no sense player from no where will make gm request to stole someone guild and you guy will ask any question and give him the guild dam i lost faith in humanity

already check my spam folder and also dont have eso block

ZOS_Phoenix · March 6

@charley222

Do you have the ticket number so that we can take a look at the status of your ticket?

charley222 · March 6

ZOS_Phoenix wrote: »

@charley222

Do you have the ticket number so that we can take a look at the status of your ticket?

i send private message thank you for the help /bow

ZOS_Phoenix · March 6

@charley222

I have sent you a PM regarding your ticket.

charley222 · March 7

the worst support i experience in video game history

these guy are not able to think 2 min because

i send them a video showing nothing block the mail also giving them all info to contact me and nothing
also asking them to send me everything via the site and nothing , all i have is bot reply for 3 dam day

ZOS_Hadeostry · March 7

Greetings,

Because there is a thread already open on this topic by the same poster, we're going to close this one down.

Thank you for your understanding.