Social Ban Assistance Needed

kassandra86 · January 27

Good morning/afternoon/evening ZOS admins,

I'm reaching out in hopes to have my social ban lifted as soon as physically possible. I happen to be a Guild Leader of a large trading/social guild on PC/NA. I'm sure the culprit for this social ban is due to the fact that last night I used an addon called "GodSend" to send a mail out to my guild and our sister guild regarding our Valentine's Day Housing Contest.

I know others have received social bans while using this addon, however I've been using it for 7-8 years now without any issues and thought I might be in the clear.
As you know I am not able to send mail, access any guild traders including my own guilds, access my guild bank, place guild trader bids, open trade with other players etc.

As I'm sure you are also well aware, all of the above actions that I can no longer do, make it very difficult to run a large trading/social guild. I have opened a ticket online, and decided to come to the forums to see if I could figure out how quickly these get overturned and the consensus seems to be all over the place. I did however see that others have asked for their tickets to be looked at and that seems to speed the process up.

I opened one ticket through the game and another through the ESO website, I apologize if I should not have done it that way, but here are the 2 reference numbers:

Reference:
240126-004545

Reference:
240126-004450

Please let me know if I can be of any assistance and thank you in advance for your time.

MashmalloMan · January 27

It's always sad to see the wrong players being punished. Especially a guild leader just trying to make entertaining social content for what might be 100s of players.

I'm not 100% blaming ZOS as I can see how an add-on like that could be flagged as spam, but ultimately the decision should have come from a human, not some automated ban system. If a human took 2 seconds to see the context in which that mail was sent, they would instantly see you mean no malice.

Good luck! Hope it's lifted as soon as possible.

AnduinTryggva · January 27

I hope your issue to be solved soon.

As soon as you are back I recommend to have a second player who owns your trust be attributed major guild privileges so that in case this situation should be reproduced this person can act on your behalf to the good of your guild.

Grizzbeorn · January 27

@ZOS_Kevin @ZOS_Bill

Could Kassandra please get some assistance on her tickets?

ZOS_Kraken · January 27

@kassandra86 I have sent you a message about your ticket status.

XSTRONG · January 27

How come that Guild leaders often get this ban but they havent done anything to break the rules?

ZOS_Icy · January 27

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

Reverb · January 27

Social bans usually auto expire after 3 days. Next time there’s an ESO sale I recommend buying a second account for $5 and giving its own officer rank with permissions equal to GM, and using that account for guild mail and auctions. I know from experience that it’s much less painful when your dedicated guild account gets the social bans so you can still run business from your main account.

XSTRONG · January 27

Reverb wrote: »

Social bans usually auto expire after 3 days. Next time there’s an ESO sale I recommend buying a second account for $5 and giving its own officer rank with permissions equal to GM, and using that account for guild mail and auctions. I know from experience that it’s much less painful when your dedicated guild account gets the social bans so you can still run business from your main account.

I have another account on my Ps5 dont need to pay 5$

Just create a new user and start a new eso account

Reverb · January 27

XSTRONG wrote: »

Reverb wrote: »

Social bans usually auto expire after 3 days. Next time there’s an ESO sale I recommend buying a second account for $5 and giving its own officer rank with permissions equal to GM, and using that account for guild mail and auctions. I know from experience that it’s much less painful when your dedicated guild account gets the social bans so you can still run business from your main account.

I have another account on my Ps5 dont need to pay 5$

Just create a new user and start a new eso account

Good for you, but OP is on PC where that’s not an option.

XSTRONG · January 27

Reverb wrote: »

XSTRONG wrote: »

Reverb wrote: »

Social bans usually auto expire after 3 days. Next time there’s an ESO sale I recommend buying a second account for $5 and giving its own officer rank with permissions equal to GM, and using that account for guild mail and auctions. I know from experience that it’s much less painful when your dedicated guild account gets the social bans so you can still run business from your main account.

I have another account on my Ps5 dont need to pay 5$

Just create a new user and start a new eso account

Good for you, but OP is on PC where that’s not an option.

Wow that sucks, didnt know that.

So if you 2 people playing on same pc you need to buy the game twice? Weird

kassandra86 · January 27

Thank you for your quick response ZOS! My account is back to working as normal.

I truly appreciate your assistance. I do actually have a 2nd account already in the guild with full perms and I have dedicated officers that could place bids etc. However, it would be a nice addition if GM's could send mails to their guilds via some in-game option instead of relying on the addons that lead to issues.

ZOS_Phoenix · January 28

Thank you very much for the update! Now that this has been resolved, I will go ahead and close out this thread.