Maintenance for the week of November 17:
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
How do we check the status of a help ticket?
GooGa592
✭✭✭✭✭
✭
✭
I've logged on to my ESO account and checked the support tab, but I can't find where my support tickets are listed or what their status is
How do we check the status of an in game help ticket that we've filed?
Edited by ZOS_Bill on 5 January 2024 17:49 How do we check the status of an in game help ticket that we've filed?
0
-
valenwood_vegan✭✭✭✭✭
✭✭✭✭You should be able to see your tickets if you log in to your account at: help.elderscrollsonline.com
EDIT - sorry, link got messed up somehow.... EDIT2 actually can't make it work lol, so removed it.Edited by valenwood_vegan on 2 January 2024 18:491 -
GooGa592✭✭✭✭✭
✭valenwood_vegan wrote: »You should be able to see your tickets if you log in to your account at: help.elderscrollsonline.com
EDIT - sorry, link got messed up somehow.... EDIT2 actually can't make it work lol, so removed it.
Thank you. I know about and can log in to my account and get to the menu you're suggesting. The problem is I can't figure out how to navigate to our open tickets. I keep getting caught in a loop and can't find my help tickets listed by ticket number. I'm on PC. There has to be a way to find my open help tickets in there somewhere, I just can't find it.0 -
TaSheen✭✭✭✭✭
✭✭✭✭✭Post your ticket number in this thread, and @ tag ZOS_Kevin. He can take a look to make sure it's in the proper department etc.______________________________________________________
"But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West
PC NA, PC EU (non steam)- four accounts, many alts....1 -
Tandor✭✭✭✭✭
✭✭✭✭✭You refer to your tickets in the plural. Hopefully they aren't multiple tickets for the same issue, as that will simply put them at the back of the queue. If you've failed to reply to any responses received within the stated deadline then the tickets will have been closed.0 -
FlopsyPrince✭✭✭✭✭
✭✭✭It can seem hard to find at times, but go to the Support section and you should have a menu item (I think it is under the three bar drop down menu) that says "My Support Tickets).PC
PS4/PS50 -
ZOS_Billadmin@GooGa592
You are welcome to post your ticket number in this thread and we can check on the current status.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1