Booted from Server or Dropped form PVP session

Zama666 · November 2023

Ok, I get it . servers get busy.
Today, I got kicked 3x. Each time, I got booted from Server. Each time I was queue 30+. I spent 2 hours waiting (doing PVE) then getting about 19 minutes of PvP play.
No, is not my system. it is Saturday Night.
ZOS, what if I provided addition info - like MAC address, browser finger print, etc? Would you recognize I got kicked and place me back in as opposed to queuing again?
Wait, I also have a Steam Deck.

Anyhow - figure this out please!

Thanks,

Z

Zama666 · November 2023

And I am kicked yet again. My ISP is giving great pings and speed.

Very frustrating.

ZOS_Phoenix · November 2023

@Zama666

I would recommend trying these connection troubleshooting steps to see if they can help resolve the issue. Please let us know how it goes!

Zama666 · November 2023

@ZOS_Phoenix I'd very surprised if it was my connection as it how it was up, my ping and speed were solid.

I suspect it has something to do with ESO server load and my ping to them.
I'd be happy to send logs if that would help.
Suggestions on what to send? I can submit a ticket if that helps!

Thanks!

ZOS_Phoenix · November 2023

@Zama666

In that case I would recommend putting in a ticket, yes. If you could attach a Game Consultant file and MSInfo that should help our team look into this in more depth.

Zama666 · November 2023

Thanks I will.

Again, in Cyrodill. First 20 minutes fine - very little going on a few skirmishes.

Get into a huge gong show at Bleaks - fine for about 10 minutes. It is very busy.

Dumping oil on someone's head:

3x.

I quit the game and restarted 3x.
36ms ping, 41mb/s download 6mb/s upload

Each time.

BUT I will do the game consultant and MS info to help out.

Psst. I think it is related to big PVP fights......

Thanks for your never ending patience!!!

Z

Gegensmith · November 2023

I keep getting booted from server following disconnects. Nothing has changed at my end. My internet connection is fine.

ZOS_Bill · November 2023

@Gegensmith

Have you tried going through the connection troubleshooting posted above?

Zama666 · November 2023

ZOS_Bill wrote: »

@Gegensmith

@Gegensmith I logged a ticket about this - with the Game Consultant and MSInfo!

They are working on it...here is my response so far:

"Thank you for contacting The Elder Scrolls Online Team. My name is Mike and I will be assisting you today.

I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly.

If you have any further questions or information regarding this issue, please respond directly to this ticket to ensure the proper team is able to see your response.

Regards,

The Elder Scrolls Online Team"

Please log a ticket. The more of us that send our info in with our issues I believe helps ZOS fix the issues.

I will let you know what i hear!

Tankz!

TechMaybeHic · November 2023

What's your page file settings? I know I was crashing at one point and had it set to something. Let Windows manage it and it's been fine since.

But right now; it does crash you out of Cyrodiil and back into a queue where you used to at least have a chance to get right back in and still be in Cyrodiil.

Zama666 · November 2023

To best access The Elder Scrolls Online, configure your router to open the following outbound ports:

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24300 through 24331
TCP / UDP Ports 24500 through 24507
TCP Port 80
TCP Port

We recommend that you perform the following steps:

Make sure your ESO Launcher or Application has downloaded and installed all available updates.
Power Cycle Your Home Network and PC/Console
Turn off the router by unplugging it. If you have a modem and router in one device, turn it off and proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: Some modems are equipped with a backup battery. If your modem has one, please remove the backup battery to completely turn off your modem.
Turn off all computers attached to your network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to your ISP before proceeding to the next step. If you have a modem and router in one device, proceed to step 6 after it connects to your ISP.
Once the modem completes the connection to your ISP, plug in the router. Let it complete its power on test before proceeding to the next step
Restart your computer or console. Make sure to fully power off your device, do not use quick restart or sleep mode.
Open Outbound Ports in your Router Settings
To best access The Elder Scrolls Online, configure your router to open the following outbound ports:
TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24300 through 24331
TCP / UDP Ports 24500 through 24507
TCP Port 80
TCP Port 433
While accessing your router, make sure to update the firmware as this may resolve connection issues. For more information on how to do this, see your router's instruction manual or manufacturer's website.
Disconnect from VPN services if you are using them.
Disable all Add-ons and check to see if you are still experiencing issues. If this resolves the problem, enable them 1-by-1 to determine which Add-ons are causing issues.
Add ESO as an exception to your antivirus software
Each antivirus program is different, and we recommend you view your antivirus developer's website for full instructions on how to add exceptions.

Looked at Windows Defenders - no notifications...but will do that

Zama666 · December 2023

Booted again.

Did all the stuff...

Is there any way to share with ZOS my session data?
Wondering if that would help them isolate issues?

Thanks for your patience again!

Zama666 · December 2023

Hammer, coming to Alessia, it is going well...then BOOTED

Zama666 · December 2023

and I get back in...

I quit the game and restarted it.

Zama666 · December 2023

oops sorry..it is not letting me post the error

Zama666 · December 2023

AND...

Again, I got kicked after getting in.

I get it ...

PvP is busy...but can you let me back in to PVE... I will do some quests....I get it...

Zama666 · December 2023

Hello again.

Today I play for almost 2 hours...

NO ISSUE.

NOT BOOTED ONCE!!!!

(killed many many times)

I have changed nothing on my end!!!!

Not sure if ZOS did me some voodoo but - solid!!!!

If I can send ESO some data, let me know!

Tankz!

Z

ZOS_Bill · December 2023

@Zama666

Please avoid spamming the same thread with multiple posts in quick succession. If the connection troubleshooting hasn't helped, you can go ahead and start a ticket with support.