Hitting "play" on ESO Launcher won't start the game.

GQManOfTheYear · November 2023

I keep hitting "play" on the ESO launcher, but it won't start the game. I didn't have this issue yesterday or the day before when Update 40 was introduced. I tried restarting my computer thinking that it was my computer not responding but after restarting, the problem still persists.

Necrotech_Master · November 2023

its not just you running into this, similar issue from someone posting in the PC technical help forum

https://forums.elderscrollsonline.com/en/discussion/646035/launcher-play-button-does-not-launch-game

like i suggested in there, are you able to launch the game directly using the executable instead of the launcher?

GQManOfTheYear · November 2023

I'm not tech savvy, how do you do that?

Necrotech_Master · November 2023

you would have to file browse to where the game is installed, i think the executable is like eso64.exe but im not at home to check the exact details

GQManOfTheYear · November 2023

Yea, somebody gave me the ESO guide to finding it (https://help.elderscrollsonline.com/#en/answer/22187). The file ESO64 or ESO64.exe is not the folder.

Necrotech_Master · November 2023

yeah that article should be right, just make sure you are going to the right folder, as there are 2 elder scrolls folders

one is the one that gets put in mydocuments which contains local storage stuff like user settings, addons, etc

the other one is where the actual game is installed

another method you could try would be using like the windows search to search for that file if your having trouble navigating to it

GQManOfTheYear · November 2023

Necrotech_Master wrote: »

yeah that article should be right, just make sure you are going to the right folder, as there are 2 elder scrolls folders

The file doesn't exist in any of the folders.

Necrotech_Master · November 2023

i would probably suggest just filing a support ticket then

ZOS_Kraken · November 2023

@GQManOfTheYear I am sorry to hear you ran into this issue, Please contact Support for further assistance.

GQManOfTheYear · November 2023

Yea, I did. I submitted a ticket.

ZOS_Volpe · November 2023

Hi,

We went ahead and moved this thread to a category we think is more suitable for this topic, PC Tech Support.

Thank you for your understanding.

Midnightvalkyrie · November 2023

I'm running into the exact same issue and have submitted a support ticket. Really hoping for a quick resolution to this.

ZOS_Bill · November 2023

@GQManOfTheYear and @Midnightvalkyrie

You are welcome to share your ticket numbers here. We can provide an update as needed.

Midnightvalkyrie · November 2023

My ticket number (At least I think that's it):
231102-003160

mariliaribas · November 2023

Adding my voice to the crowd since I'm having the same issue.

Edit: full repair worked

Midnightvalkyrie · November 2023

Running a repair from the launcher fixed it for me too (I didn't even realize this was possible until a friend pointed it out).

ZOS_Bill · November 2023

@Midnightvalkyrie

Thanks for keeping us updated and we are glad that running a repair helped.

GQManOfTheYear · November 2023

Ugh! It happened again! This is the second time in two weeks I've had this issue! The first time I had to uninstall and then wait 3-4 hours to reinstall the game. I can't keep doing this and waiting hours to reinstall a game that continues to malfunction. I filed a ticket again.

ZOS_Bill · November 2023

@GQManOfTheYear

What is your new ticket number?

GQManOfTheYear · November 2023

ZOS_Bill wrote: »

@GQManOfTheYear

What is your new ticket number?

My new ticket number is: 231114-001937.

redspecter23 · November 2023

I had a similar issue a few weeks ago. My problem ended up being related to OneDrive. I had turned it off as I'm just not a fan of it, but ESO was trying to access my settings that were located there. As soon as I turned on OneDrive, it started instantly. Once fully synced, I turned it off again and was fine.

ZOS_Bill · November 2023

@GQManOfTheYear

Please check your forum inbox for an update.