The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
How to speak to a human at ZoS regarding a ticket
Mansquito
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Do ZoS ever respond after logging a ticket with an un-automated reply?
I have had a persistent issue since the last update which has made my game thoroughly disappointing and barely playable. I initially logged a ticket and received a generic response and that's all I ever heard. I tried going through the forums as well, but to no avail.
Has anyone here ever had success with logging a ticket and subsequently getting a fix for your issue? If so, what's the secret?
Edited by ZOS_Icy on 12 November 2023 17:29 I have had a persistent issue since the last update which has made my game thoroughly disappointing and barely playable. I initially logged a ticket and received a generic response and that's all I ever heard. I tried going through the forums as well, but to no avail.
Has anyone here ever had success with logging a ticket and subsequently getting a fix for your issue? If so, what's the secret?
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SickleCider✭✭✭✭✭
✭✭✭If you live in the US, there's a field where you can put a mobile phone number into the ticket. You'll receive a text from an actual human person you can talk to.✨🐦✨ Blackfeather Court Commission ✨🐦✨3 -
WhiteCoatSyndrome✭✭✭✭✭
✭✭✭✭✭Did you try replying back to the automated response? (Fair warning I haven’t used the system in a while.)#proud2BAStarObsessedLoony
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
A useful explanation for how RNG works
How to turn off the sustainability features (screen dimming, fps cap) on PC1 -
Tandor✭✭✭✭✭
✭✭✭✭✭You must ensure that you reply to any automated reply or it will be assumed that the issue is resolved. The automated replies will lead to a human reply. Don't submit an additional ticket as it will put you to the back of the queue.0 -
Mansquito✭✭✭Yeah I did reply, no response. I also started maybe 2 or 3 forum threads.
I'm hoping the big gets fixed in the new update but there's soany bugs ATM that are game breaking, I'm not sure if it's 1 bug or 3.1 -
ZOS_IcymodGreetings,
After further review we have decided to move this thread to a category we think is more appropriate for this topic.
Thank you for your understanding.
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ZOS_Krakenadmin@Mansquito Hello, If you would give me your ticket number, I would be happy to look into it for you.1 -
danko355✭✭✭ZOS_Kraken wrote: »@Mansquito Hello, If you would give me your ticket number, I would be happy to look into it for you.
@ZOS_Kraken, could you kindly check the ticket 231026-003307 for me again? It has been 18 days since its submission without receiving any response. I've had two tickets redirected to a "specialized" team, and the more recent of the two has already been resolved, while the specific ticket I am addressing remains unresolved. I had diligently saved 30k crowns with the intention of purchasing all available armory/outfit slots (while they were on sale) for this particular character, only to miss out on the opportunity due to the outstanding issue.0 -
ZOS_Krakenadmin@danko355 I would be happy to check on it for you and I will get back to you shortly.0
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Mansquito✭✭✭ZOS_Kraken wrote: »@Mansquito Hello, If you would give me your ticket number, I would be happy to look into it for you.
I'm sorry, I can't find my ticket number. I must have deleted the email and the screenshot I took on my Xbox of said number.0 -
ZOS_Billadmin@Mansquito
The FAQ below goes over how you can find your ticket number.
How do I update or check on my support ticket for The Elder Scrolls Online?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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