Hermaeus Mora Statue from Crown Store - Poorly Rendered Textures/Visuals. Please Fix.

hashii · August 2023

Hi,

I recently bought the Hermaeus Mora Statue that's released on the Crown Store. It's 3000 Crowns, however after buying it, and looking at it up close, the textures look very blurry/poorly rendered. Everything just looks low resolution. I haven't seen any other statue look this poor before, especially ones that are crown-locked.

Attaching some pictures:

Respectfully wishing/requesting this could be fixed.

Thank you.

hashii · August 2023

Few other pictures.

Mizael · August 2023

Oh my God, this looks like trash

Bithabus · August 2023

melted plastic

Grizzbeorn · August 2023

What platform are you on (console, PC)?

hashii · August 2023

Grizzbeorn wrote: »

What platform are you on (console, PC)?

PC-NA

dcam86b14_ESO · August 2023

Yeah this looks like they just pulled from the game and threw it up for crowns for a quick buck. I'll pass, sorry to those who purchased. this will probably never be fixed.

boi_anachronism_ · August 2023

Hmm i saw it at my buddies house on ps-na and it didnt look like that at all..

SkaraMinoc · August 2023

Here's the back of the furnishing on PC 4k maximum settings.

Not sure what I'm looking at here.

dcrush · August 2023

Yikes. This looks so bad they should refund anyone who got this, pull it from the store and only bring it back when it’s properly done.

That won’t happen, but still that’s what would be the right thing to do. Glad I saw this before getting it.

freespirit · August 2023

When I saw this at a friends house, I was so happy I hadn't brought it.

It's not cheap to buy and it looks awful, really, really awful. 🙁

Edit:- I have been caught out with statues from the Crown Store before, now wherever possible I view them ingame first.

Sturmfaenger · August 2023

I hope they will bring the statue back some time with higher resolution. As long as it looks like that I will not buy it. Perhaps if they promise to fix it soon.

Lucidilusions · August 2023

I came here to voice my complaints about this exact thing. The texture render looks like it's waiting to load in, how did this pass quality control lol @ZOS_GinaBruno @ZOS_Kevin can either of you look at this and honestly say its alright?

Hoping they can fix it or correct it or make it better whatever the term might be.

valenwood_vegan · August 2023

I would honestly consider contacting support about a refund rather than hold out hope that they'll fix it anytime soon.

FantasticFreddie · August 2023

Surely it's a mistake of some kind? The book stacks don't even look like books.

ajkb78 · August 2023

They've just used the model from Seekers Archive. I think textures must have improved a whole lot since the Craglorn update came out, it certainly looks very bad compared to other modern furnishings. I don't mind the books not looking like actual books but they should at least look like stone carvings of books, not stone carvings of pixels. The model itself is fine but it definitely could use the texture re-rendering at a better resolution. As it is it would just about be okay at the scale of one of the little monthly ESO+ statuettes.

And dammit, that reminds me: I still want a little Hermaeus Mora ESO+ statuette for a bedside shrine to The One Who Knows! Please can we have one of those soon...

MoonPile · August 2023

I was just about to post the exact same thing here and saw yours. I had a spot for it in mind, but it won't work. It's too low-res for anything but distant placement.

Here's additional screenshots; compare to the *free* Guar statue in the foreground, leaves and even the ground around it. Awful for an item that equates to ~$30 USD.

There's just no excuse to sell something like this and not update the textures.

ZOS_Kevin · August 2023

Hi all. I followed up in a different thread, but wanted to make sure I got this here as well.

ZOS_Kevin wrote: »

Hey all. Thanks for passing this along. We'll share with the team for investigation. It would be helpful to have the following context for those who have the statue:
What settings are you playing on?

Are you running any add-ons?

Also, if you answered yes to add-ons, please try disabling them to see if that changes anything. Just good for us to rule out any interference from add-ons early.

dcam86b14_ESO · August 2023

I play on Ultra, 4k, rtx 4090 and no add-ons. I saw the exact blobs in people's homes, I visited 7 different ones on pc/na. still a big booger.

Rageypoo · August 2023

to be fair a lot of their item textures look pretty awful, I always laugh when I see things that are supposed to look like corn or apples in a cart and they just look like a flat layer of low-res colors.

I feel the same way about the gold they put in this amphora...it doesn't even look like they tried. 3 different furnishings with vastly different graphics.

SilverIce58 · August 2023

Rageypoo wrote: »

to be fair a lot of their item textures look pretty awful, I always laugh when I see things that are supposed to look like corn or apples in a cart and they just look like a flat layer of low-res colors.

I feel the same way about the gold they put in this amphora...it doesn't even look like they tried. 3 different furnishings with vastly different graphics.

Those at least look like what they're supposed to, even if it is low quality. The books on the throne however just kind of look like sludge or like incredibly aged, and moldy, accordions.

everseeing_njpreub18_ESO · August 2023

I hadn't noticed, but i can say it does look odd. I was hoping the statue wouldn't be so darn huge, maybe a version that's shrunk down some to make it easier to fit and the textures might look better.

MoonPile · August 2023

Rageypoo wrote: »

to be fair

There's no reason to try to be fair when handed a [rotten] sandwich, regardless of how much [rot] is in it. Those are free items, not furniture (gold in pot) / don't cost the equivalent of ~30 USD.

<edited for language>

<re-edited by OP to make sense>

MoonPile · September 2023

ZOS_Kevin wrote: »

Hi all. I followed up in a different thread, but wanted to make sure I got this here as well.

ZOS_Kevin wrote: »

Hey all. Thanks for passing this along. We'll share with the team for investigation. It would be helpful to have the following context for those who have the statue:
What settings are you playing on?

Are you running any add-ons?

Also, if you answered yes to add-ons, please try disabling them to see if that changes anything. Just good for us to rule out any interference from add-ons early.

Any update on this please?
EDIT: disregard, I see there's an update in another thread:
https://forums.elderscrollsonline.com/en/discussion/comment/7941172/#Comment_7941172

Hi All, thanks again for all of your feedback here. After an investigation, our team has figured out the issue and will be fixing the texture issue on the Hermaeus Mora Statue. We should have this fix in for the first 1st incremental after Update 39. Once we have a confirmed date, we'll let everyone know. But we are aiming for Mid-September.

thank you, glad to see this!

hashii · September 2023

Hi,

I just wanted to say thank you for addressing this issue. The textures look better than before now.

meekmiko · September 2023

hashii wrote: »

Hi,

I just wanted to say thank you for addressing this issue. The textures look better than before now.

Wowwie wow, that is actually a MASSIVE improvement! O:

Alphawolf01A · September 2023

Anyone else having an issue where the new higher res textures are disappearing when the statue is activated?

The higher res "books" stay the same, but the high res texture for the "rock" that the books are embedded in changes to low res "wet mud".

The textures change back to high res as soon as the statue is deactivated, but return to low res again if activated.

Vara13 · October 2023

Got the patch fix on xbox today and if anything it looks worse than before.If you look at it in first person its really bad. Are we going to get a proper fix? It really wasnt cheap to be this poor quality

WiseSky · October 2023

So was this fixed??

LunaFlora · October 2023

WiseSky wrote: »

So was this fixed??

yup