Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC) https://forums.elderscrollsonline.com/en/discussion/685477
So being blatantly lied to after spending Saturday afternoon doing what they said isn't going to cut it. This ticket was not responded to all day yesterday I expect a complete answer today.
@ZOS_Bill are you able to take a look at this post. I finally found someone having the same issue as me and support has gone no where with it. Any insight would be much appreciated