Maintenance for the week of November 17:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Support ticket people skipping work

So being blatantly lied to after spending Saturday afternoon doing what they said isn't going to cut it. This ticket was not responded to all day yesterday I expect a complete answer today.