How to permanently disable the Account Protection?

NeKryXe · March 2023

I'd like to know if there's a way to completely remove my email from my account so I can safely login to my account without ever be requested again for an access code supposedly sent to my email. Most of the times I never receive any email with the code. So, sometimes it takes hours or days to be able to login. I don't need such a thing even for my bank account. Seems that the Account Protection is only a way to protect the account from ourselves. I'd prefer to use the Microsoft Authentication or nothing. The email thing is extremely unsafe, and yes, I always check the spam. So... Is there any way to disable it?

ZOS_Bill · March 2023

@NeKryXe

There is no way to remove your email from the ESO account and still be able to login normally.

NeKryXe · March 2023

ZOS_Bill wrote: »

@NeKryXe

There is no way to remove your email from the ESO account and still be able to login normally.

This is a huge problem. I completely lost access to my account because I no longer receive the access code on my email. Luckily I still can login the game and the forum. But I'm not able to update my credit card so, very soon, I'll lose ESO Plus. I guess I have to adapt playing without ESO Plus but this is a hateful situation. You should allow us to use to use the Microsoft Authenticatior instead blocking us completely from our account due to your failed system.

NeKryXe · March 2023

I just remember something... It's not only ESO Plus. For now it's ok because I only lose ESO Plus, and I already added Necrom to my account a while ago. But what about future release? How will I be able to add future releases only with access to the game and without access to my account on web? I don't like this!

NeKryXe · March 2023

I received lots of access codes a while ago, but none were valid. Tried again to request a new code, and I didn't receive anything. Meanwhile I've been testing my email account and it doesn't seem to be a problem at my end. This Account Protection system is insane. You really need to kill it.

ZOS_Bill · March 2023

@NeKryXe

If you need to recover access to your ESO account or update the account information, please use the account recovery form to do so.

NeKryXe · March 2023

ZOS_Bill wrote: »

@NeKryXe

If you need to recover access to your ESO account or update the account information, please use the account recovery form to do so.

I don't need to recover my account. Meanwhile I got access to it. Sometimes I can access others don't. As far as I understood everybody has the same problem. But thanks for the information.