The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Didn't get the Prime Gaming goodies
Hi!
Today I linked the twitch account with the TESO account in order to get the two packs of items, but when I check the collections inside the game after claim the reward on prime gaming they weren't there. Did I miss something, do I have to wait? Someone has the same issue?
Have a nice day and thanks for the help! ^^
Edited by ZOS_Bill on 1 February 2023 19:00 Today I linked the twitch account with the TESO account in order to get the two packs of items, but when I check the collections inside the game after claim the reward on prime gaming they weren't there. Did I miss something, do I have to wait? Someone has the same issue?
Have a nice day and thanks for the help! ^^
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ZOS_KevinCommunity ManagerHi @SilverPigtail.
First, please make sure your amazon account is also linked. Since Prime Gaming is technically through Amazon. If you are still seeing issues here, please submit a ticket and someone from Customer Service should be able to advise you on next steps. Thanks!Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0 -
Hi @SilverPigtail.
First, please make sure your amazon account is also linked. Since Prime Gaming is technically through Amazon. If you are still seeing issues here, please submit a ticket and someone from Customer Service should be able to advise you on next steps. Thanks!
Indeed, that solved the problem! So, this was caused because both accounts needed to be linked right?
Thank you so much for the support.0 -
Edit: I have noticed that I received a mail notifying the reception of the awards, this only happened when I linked the Amazon account, this is the normal procedure, right?
Best regards.0 -
ZOS_BilladminAs the OP issue is now resolved, we will now close this discussion.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.