The Elder Scrolls Online

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Blocked from accessing support

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trailofundead
trailofundead
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It seems that I've been blocked from accessing support in ESO. When I submit a ticket through the game or the support website I don't get a notification and it doesn't appear in 'My Support'. How can I get help for this if I can submit a ticket?
Edited by ZOS_Icy on 9 October 2022 18:47
  • DigiAngel
    DigiAngel
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    I think you have to email them directly.
  • trailofundead
    trailofundead
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    DigiAngel wrote: »
    I think you have to email them directly.

    I was hoping to - is there an email address that they respond to for support?
  • DragonRacer
    DragonRacer
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    @ZOS_Kevin This definitely seems to be an issue and I'm not sure what the work-around is.
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • trailofundead
    trailofundead
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    I did mean '...I *can't* submit a ticket'...

    I wonder if I've been blocked from support for submitting too many tickets. I have a pretty low tolerance for racism and other serious abuse in chat and I usually report it. I hate to think I've been silenced and denied help for actually reporting abuse.
  • LikiLoki
    LikiLoki
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    You probably abused support calls for non-essential reasons. Because of your actions, ZOS employees wasted time and could not help other people who needed real help
  • trailofundead
    trailofundead
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    LikiLoki wrote: »
    You probably abused support calls for non-essential reasons. Because of your actions, ZOS employees wasted time and could not help other people who needed real help

    Seriously, reporting racism is not essential? And no notification that I'd been blocked?
  • TaSheen
    TaSheen
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    trailofundead wrote: »
    I did mean '...I *can't* submit a ticket'...

    I wonder if I've been blocked from support for submitting too many tickets. I have a pretty low tolerance for racism and other serious abuse in chat and I usually report it. I hate to think I've been silenced and denied help for actually reporting abuse.

    Are you sure you can access the email attached to your account? You should check that to be sure, as if you get no emails from support that could be part of the issue.
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • ghost_bg_ESO
    ghost_bg_ESO
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    As much as i remember, support doesn't discuss disciplinary actions - there won't be anything in "my support". At best email may be sent to say "Thank you for bringing attention for (insert issue here) our teem will look on it...".

    (And they don't ban people right away just because one ticket is send, usually happens on bulk.)
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the General Help section, as it is better suited there.

    Thank you for your understanding.
    Staff Post
  • ZOS_Bill
    ZOS_Bill
    admin
    @trailofundead

    Please check your forum inbox as we've sent you a PM to further assist with this issue.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
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