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Stalling on loading screen

Crymthann
Crymthann
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I cant get past the loading screen between When I put in my account info and it brings up my character list. I am a returning player contemplating buying the new xpac but i cant log into the game. Any ideas?
Edited by ZOS_Bill on 12 August 2022 12:05
  • Crymthann
    Crymthann
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    An Update, I let my comp run and it took 22 minutes to actually get into the game the first time. Not having the same issue on any subsequents attempts since i got in after 22 minutes. Do you all think this is a game issue or a comp issue for me?
  • danno8
    danno8
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    Upon first log in after install or any updates the game does a fair bit of caching.

    This usually takes around 20 to 30 seconds for me whereas a normal login from password to character select is maybe 5 seconds (these days, it used to be much longer but ESO load times have dramatically improved over the last year or so).

    22 minutes is obviously excessive and I have no idea what would cause that. A slow drive or cpu could but that still seems way too slow.
  • EnerG
    EnerG
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    So they introduced sharding this year where innovative accounts are basically "cold storaged" 20 mins does seem excessive but they did say it was an avg of 5 to 10 mins for a first login after sharding. Send a ticket but keep the game running, until it loads maybe
  • EnerG
    EnerG
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    Inactive*
  • ZOS_Bill
    ZOS_Bill
    admin
    @Crymthann

    This may be a one time issue. Have you tried reloading the game a few times to see if you run into loading issues again?
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  • Madarc
    Madarc
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    ZOS_Bill wrote: »
    @Crymthann
    see previous

    This is actually a procedure which helps in many cases. E.g. loading of addons or general character specific settings
    Geschichten werden nicht berühmt, weil sie passiert sind – sondern weil sie erzählt wurden.
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