Official Discussion Thread for "Receive Special In-Game Items & Collectibles with Amazon Prime"

nerdcav · June 2022

Not sure how to claim the prize with multiple players in the same household - trying @ZOS_Kevin 's instructions on Amazon family accounts.

nerdcav · June 2022

ZOS_Kevin wrote: »

@Hamfast You can link one prime account with one ESO account. However, if you have a family account, that should allow you to use the different emails bound to the family account to active the prime rewards.

We have a prime account with me as the primary and my wife as a verified adult in the "Amazon Household". She linked ESO to Amazon using her own account - which is the Household connected account. The link works, but when she went to claim the reward, it indicated that only one account per Household could claim the reward. Since I had already done it, she couldn't.

fizl101 · June 2022

nerdcav wrote: »

ZOS_Kevin wrote: »

@Dagoth_Rac The system should remember that you redeemed the item. So next time you login in-game, it should claim it. If you continue to run into issues, please put in a ticket and then ping/DM me. We'll get that squared away.

We have a prime account with me as the primary and my wife as a verified adult in the "Amazon Household". She linked ESO to Amazon using her own account - which is the Household connected account. The link works, but when she went to claim the reward, it indicated that only one account per Household could claim the reward. Since I had already done it, she couldn't.

This would be the same situation for me and my husband, I have claimed the the reward, he wont be able to ( i tested it by trying toconnect to my pc account after connecting to my playstation account

LordDraw · June 2022

keto3000 wrote: »

So.... yesterday I succesfully claimed the ESO offer from Twitch's PRIME LOOT page, yet nothing showed up in game all day.

I tried again a short time ago, and, still nothing so I went ahead and finally submitted a ticket with screenshot and all.

I came here to post what I did & that I submitted a Support Ticket,

HOWEVER, after I read some of these most recent posts,

I went to my ESO account page

I UNLINKED, then Re-Linked my Amazon Prime and

It took me to the SIGN-IN page for my Amazon account,

I signed in to Amazon, then

Launched ESO again,

and,

IT WORKED.

This helped me but I had to to this about 5 times including changing page language just in case it would still required me to login with US Amazon account instead of any EU Amazon Account.

Small suggestion to ZOS: let users possibility to select their Amazon account country from the dropdown list to avoid issues (just like activating prime trial on Prime Gaming).

Hello,
could you please let me know if you got email from ESO for your claimed loots?

Yes.

Wavek · June 2022

I was able to link the account to my prime, and claim the Ram on prime gaming, but so far nothing in game. I claimed it yesterday afternoon and have logged in/out a few times since then.

Elsonso · June 2022

Wavek wrote: »

I was able to link the account to my prime, and claim the Ram on prime gaming, but so far nothing in game. I claimed it yesterday afternoon and have logged in/out a few times since then.

Try unlinking Amazon from your ESO account, then relinking to Amazon, but do it from your ESO account, not from the Prime side. I've been telling a lot of people to do that, so if it doesn't work, let me know.

Vonkarolinas · June 2022

ZOS_Kevin wrote: »

@Hamfast You can link one prime account with one ESO account. However, if you have a family account, that should allow you to use the different emails bound to the family account to active the prime rewards.

Others are saying they have tried this and it doesn't work. So, are ESO players in the same house that share a Prime account just out of luck?
@ZOS_Kevin

Darkmage1337 · June 2022

I linked my ESO & Amazon accounts the day that this offer went live, I logged into and out of the game (several times), and I have yet to received the rewards package.

Today, I tried unlinking and relinking Amazon with ESO, the rewards page still show it as "Claimed", and when I logged into ESO today, the rewards still do not appear. I am not sure what other trouble-shooting methods to try other than to simply wait.

@ZOS_Kevin

Zyva · June 2022

Same thing with us, I was able to claim and the other could not. Am I missing something about amazon family accounts? Is this somehow different from the amazon household with two adults?

Noddegamra · June 2022

After waiting a day for the items to show up, and after reading the suggestions above, I logged out of the game, went to my ESO account, unlinked Amazon, relinked Amazon, then logged back into the game, and the items were waiting for me. Either one heck of a coincidence, or the unlink/relink works

Cuwen · June 2022

ZOS_Kevin wrote: »

Official Discussion Thread for Article, "Receive Special In-Game Items & Collectibles with Amazon Prime"

"Don’t miss out! Claim special in-game items and collectibles with a linked Amazon Prime Gaming membership."

@ZOS_Kevin This still isn't working for me. I've unlinked and relinked my account and it still doesn't work.

iPlayOnlyESO · June 2022

LordDraw wrote: »

keto3000 wrote: »

So.... yesterday I succesfully claimed the ESO offer from Twitch's PRIME LOOT page, yet nothing showed up in game all day.

I tried again a short time ago, and, still nothing so I went ahead and finally submitted a ticket with screenshot and all.

I came here to post what I did & that I submitted a Support Ticket,

HOWEVER, after I read some of these most recent posts,

I went to my ESO account page

I UNLINKED, then Re-Linked my Amazon Prime and

It took me to the SIGN-IN page for my Amazon account,

I signed in to Amazon, then

Launched ESO again,

and,

IT WORKED.

This helped me but I had to to this about 5 times including changing page language just in case it would still required me to login with US Amazon account instead of any EU Amazon Account.

Small suggestion to ZOS: let users possibility to select their Amazon account country from the dropdown list to avoid issues (just like activating prime trial on Prime Gaming).

Hello,
could you please let me know if you got email from ESO for your claimed loots?

Yes.

thanks!

blktauna · June 2022

I just did this amazon thin earlier, kept playing, nothing landed so i fugured i would log out and log back in
well
now when I log in I get
"Login failed, your username or password may be incorrect or inactive at this time." then the steam/stadia thing.

This is a PC only game for me. Who do I go to for this one?

Aazrhul · June 2022

Still no rewards from Prime for myself either. I have done every step and quadruple checked to make sure. Please fix this.

Avoranti · June 2022

Linked and claimed this yesterday. Didn’t have it when I logged in today. Had to unlink my Amazon account and link it again. Got the gifts. Thank you.

keto3000 · June 2022

iPlayOnlyESO wrote: »

keto3000 wrote: »

So.... yesterday I succesfully claimed the ESO offer from Twitch's PRIME LOOT page, yet nothing showed up in game all day.

I tried again a short time ago, and, still nothing so I went ahead and finally submitted a ticket with screenshot and all.

I came here to post what I did & that I submitted a Support Ticket,

HOWEVER, after I read some of these most recent posts,

I went to my ESO account page

I UNLINKED, then Re-Linked my Amazon Prime and

It took me to the SIGN-IN page for my Amazon account,

I signed in to Amazon, then

Launched ESO again,

and,

IT WORKED.

Hello,
could you please let me know if you got email from ESO for your claimed loots?
I did same as you did. i'm far away from my computer so i can't login to the game to check if i got the loot or not. Usually, i get email from ESO after claiming Twitch drops so i can know if I get the drop without logging into the game. But this time i didn't get email for Amazon drops, and i can't check if i really get the drops or not because i don't have opportunity to log into the game right now.
I'd really appreciate if you tell me if you got an email for Amazon drops or not.
Usually it's name is "Elder Scrolls Online - Code Redemption" and it looks like :

YES. I can confirm, that once I did the above UNLINK/RELINK AMAZON on my ESO account. I then recieved the ZOS email and immediately after recevied the in game rewards.

keto

wenchmore420b14_ESO · June 2022

I have the same problem. Claimed, not received, unlinked, relinked, logged off and on 3 times today, still not received.

bzz86 · June 2022

I have it linked and I have tried to unlink and then link again - still nothing. ;(

redlink1979 · June 2022

PS issue on Prime: accounts linked, pack claimed and items not received yet.

PS - I had no issues on PC, where the exactly same steps were followed.

desndb · June 2022

I have still not received this!
I've quadruple checked the links are correct as per above, but yet nothing.

Is it still being "fixed" or did they just give up?

RedRum69 · June 2022

Hi there,

Haven't received my Prime loot either, managed to log in and claim the Prime Loot, and Twitch said it was successfully claimed, but this was during the website login issues.

I have tried re-linking multiple times every day, still no luck.

Mloking · June 2022

rotaugen454 wrote: »

Aisleyne wrote: »

For anyone who claimed it but still hasn't received anything, go to your account and make sure you have it linked to Amazon. Even though you can claim it through Twitch having Twitch linked isn't enough. I got everything once I linked Amazon.

I had to relink it, but then it worked.

Relinking worked! Thank you so much

RedRum69 · June 2022

RedRum69 wrote: »

Hi there,

Haven't received my Prime loot either, managed to log in and claim the Prime Loot, and Twitch said it was successfully claimed, but this was during the website login issues.

I have tried re-linking multiple times every day, still no luck.

Oh wow worked! noob me was unlinking my TWITCH not my AMAZON xD After Unlinking Amazon and relinking worked!

iPlayOnlyESO · June 2022

LordDraw wrote: »

keto3000 wrote: »

So.... yesterday I succesfully claimed the ESO offer from Twitch's PRIME LOOT page, yet nothing showed up in game all day.

I tried again a short time ago, and, still nothing so I went ahead and finally submitted a ticket with screenshot and all.

I came here to post what I did & that I submitted a Support Ticket,

HOWEVER, after I read some of these most recent posts,

I went to my ESO account page

I UNLINKED, then Re-Linked my Amazon Prime and

It took me to the SIGN-IN page for my Amazon account,

I signed in to Amazon, then

Launched ESO again,

and,

IT WORKED.

This helped me but I had to to this about 5 times including changing page language just in case it would still required me to login with US Amazon account instead of any EU Amazon Account.

Small suggestion to ZOS: let users possibility to select their Amazon account country from the dropdown list to avoid issues (just like activating prime trial on Prime Gaming).

Hello,
could you please let me know if you got email from ESO for your claimed loots?

Yes.

thanks!

keto3000 wrote: »

iPlayOnlyESO wrote: »

keto3000 wrote: »

So.... yesterday I succesfully claimed the ESO offer from Twitch's PRIME LOOT page, yet nothing showed up in game all day.

I tried again a short time ago, and, still nothing so I went ahead and finally submitted a ticket with screenshot and all.

I came here to post what I did & that I submitted a Support Ticket,

HOWEVER, after I read some of these most recent posts,

I went to my ESO account page

I UNLINKED, then Re-Linked my Amazon Prime and

It took me to the SIGN-IN page for my Amazon account,

I signed in to Amazon, then

Launched ESO again,

and,

IT WORKED.

Hello,
could you please let me know if you got email from ESO for your claimed loots?
I did same as you did. i'm far away from my computer so i can't login to the game to check if i got the loot or not. Usually, i get email from ESO after claiming Twitch drops so i can know if I get the drop without logging into the game. But this time i didn't get email for Amazon drops, and i can't check if i really get the drops or not because i don't have opportunity to log into the game right now.
I'd really appreciate if you tell me if you got an email for Amazon drops or not.
Usually it's name is "Elder Scrolls Online - Code Redemption" and it looks like :

YES. I can confirm, that once I did the above UNLINK/RELINK AMAZON on my ESO account. I then recieved the ZOS email and immediately after recevied the in game rewards.

keto

thanks!
still didn't work for me tho

Meowzette · June 2022

My Prime Gaming awards didn't push through either and I've been stuck intermittently at "Error 201 (7:4:182:500) for two days. I've rebooted, I've turned off all background applications that I can, I've kept Outlook and other applications off, and still I can't get into ESO.

Cuwen · June 2022

Still not working. I have unlinked and relinked my Amazon account, still nothing. This isn't cool. Never had this problem with my other games and Amazon Prime Game rewards/loot.

Vonkarolinas · June 2022

keto3000 wrote: »

So.... yesterday I

I went to my ESO account page

I UNLINKED, then Re-Linked my Amazon Prime and

It took me to the SIGN-IN page for my Amazon account,

I signed in to Amazon, then

Launched ESO again,

and,

IT WORKED.

Can confirm. This works.

Lylith · June 2022

third time (unlink/link) was a charm.

i stayed logged into my account while i started up the game client, fwiw.

Zyva · June 2022

Can we get more clarification on how to two people that share a amazon household can both claim? Because we still have only one of us able to do so, we both have seperate emails but when he goes to claim, it says already claimed.

joerginger · June 2022

Many failed attempts later the accounts are still linked, Prime says the items were claimed, but nothing has arrived in game.