Official Discussion Thread for "Receive Special In-Game Items & Collectibles with Amazon Prime"

ZOS_Kevin

Official Discussion Thread for Article, "Receive Special In-Game Items & Collectibles with Amazon Prime"

"Don’t miss out! Claim special in-game items and collectibles with a linked Amazon Prime Gaming membership."

Wavek

Cant login on the ESO account page to attempt to claim this. It never goes after submitting user/pass. I do get the usual email with the login code but the page isnt loading to put the code in.

alternatelder

Also getting login errors after claiming. If I do get in, the rewards didn't push through. Yikes.

ZOS_Kevin

@alternatelder Thanks for letting us know. We are investigating the login errors right now and will follow up once we have more info.

msetten

Most likely too many people are trying to connect their Prime account. Server overload. When I read that you have till September to claim this, I decided to wait a few days.

Hamfast

Can I use my wife's account? we see no reason to have 2 Amazon prime accounts, yet we both play ESO, can we link all 3 of our accounts to the one Amazon Prime account?

then again, with the login issues...

Sonyaluca

Right, aside from changing my username some months ago to StarDustKitten (which can't be changed here)

I would like to know why I am getting these messages ;
I use neither stadia nor steam.
and this is what happens when I try to log into my eso account on the web page.

Sonyaluca

Sonyaluca wrote: »

Right, aside from changing my username some months ago to StarDustKitten (which can't be changed here)

I would like to know why I am getting these messages ;
I use neither stadia nor steam.
and this is what happens when I try to log into my eso account on the web page.

And I notably do not have an amazon prime account - I checked and then this happened. >.>

killed_Persephone

Are there regional restrictions for German Amazon accounts and the ESO account? My accounts are both German accounts but when I want to link them together Amazon redirects me to American verification which doesn't work.
The strange thing is that the loot is claimed on the Twitch page.

ZOS_Kevin

@Sonyaluca we are investigating login issues right now. So that is proabably why you are getting those errors. We are investigating now.

TechMaybeHic

So I get the Xbox Gamepass connection with Microsoft. Is ESO moving to Luna now from Stadia?

Füßchen

killed_Persephone wrote: »

Are there regional restrictions for German Amazon accounts and the ESO account? My accounts are both German accounts but when I want to link them together Amazon redirects me to American verification which doesn't work.
The strange thing is that the loot is claimed on the Twitch page.

I had the same problem for some reason. I deleted all cookies and changed the password (to the same as before), then it worked. Not sure what was happening there.

ZOS_Kevin

@Hamfast You can link one prime account with one ESO account. However, if you have a family account, that should allow you to use the different emails bound to the family account to active the prime rewards.

ZOS_Kevin

@TechMaybeHic No news one moving to Luna. We are just partnering with twitch to bring a Prime Gaming pack to players.

DeathStalker

I don't see anything from ESO on Prime Gaming? Does it release at a certain time or am I not understanding something

calitrumanb14_ESO

DeathStalker wrote: »

I don't see anything from ESO on Prime Gaming? Does it release at a certain time or am I not understanding something

From the Prime Gaming ESO page: This offer is currently experiencing issues and is temporarily unavailable. Please check back later.

DeathStalker

calitrumanb14_ESO wrote: »

DeathStalker wrote: »

I don't see anything from ESO on Prime Gaming? Does it release at a certain time or am I not understanding something

From the Prime Gaming ESO page: This offer is currently experiencing issues and is temporarily unavailable. Please check back later.

Didn't see that, thank you

Dagoth_Rac

I claimed the reward earlier and got a message that reward was claimed. However, I got no emails, received nothing in game, and I am not sure where on Amazon Prime Gaming to look at previously claimed rewards. I claimed right before the login problems. I hope I did not have bad timing and it is something like Amazon considers it claimed but ESO never got the message.

ZOS_Kevin

@Dagoth_Rac The system should remember that you redeemed the item. So next time you login in-game, it should claim it. If you continue to run into issues, please put in a ticket and then ping/DM me. We'll get that squared away.

ZOS_Kevin

For those not seeing the ESO Listing on Prime Gaming, it is temporarily down while we are working on resolving the login issue. Once we get the issue resolved, we'll get the listing back up for everyone.

alternatelder

Was able to get in now and link to Amazon.

FriedArgonians

Dagoth_Rac wrote: »

I claimed the reward earlier and got a message that reward was claimed. However, I got no emails, received nothing in game, and I am not sure where on Amazon Prime Gaming to look at previously claimed rewards. I claimed right before the login problems. I hope I did not have bad timing and it is something like Amazon considers it claimed but ESO never got the message.

Same here. I claimed the rewards, but when I log in they're not there, no notifications.

xSkullfox

FriedArgonians wrote: »

Dagoth_Rac wrote: »

I claimed the reward earlier and got a message that reward was claimed. However, I got no emails, received nothing in game, and I am not sure where on Amazon Prime Gaming to look at previously claimed rewards. I claimed right before the login problems. I hope I did not have bad timing and it is something like Amazon considers it claimed but ESO never got the message.

Same here. I claimed the rewards, but when I log in they're not there, no notifications.

Log-out/in worked for me

FriedArgonians

xSkullfox wrote: »

FriedArgonians wrote: »

Dagoth_Rac wrote: »

I claimed the reward earlier and got a message that reward was claimed. However, I got no emails, received nothing in game, and I am not sure where on Amazon Prime Gaming to look at previously claimed rewards. I claimed right before the login problems. I hope I did not have bad timing and it is something like Amazon considers it claimed but ESO never got the message.

Same here. I claimed the rewards, but when I log in they're not there, no notifications.

Log-out/in worked for me

Just tried it, still nothing =( Well I'm sure ZOS is working on it, will just have to wait.

Grizzbeorn

I was just able to link my accounts, complete the claim, and when I logged in to the game, I had all items in the Pack.

Thanks, ZOS.

Hamfast

ZOS_Kevin wrote: »

@Hamfast You can link one prime account with one ESO account. However, if you have a family account, that should allow you to use the different emails bound to the family account to active the prime rewards.

As per your instructions, we added me to my wife's account (the family option), but it said that it had already been claimed, I am therefore not eligible to claim the pack... my wife claimed it first (she is quicker than I am)

DeathStalker

I was able to link my account and claim it from the link in your article. Thanks, ZOS

rotaugen454

It shows me as having claimed, but nothing received after logging in and out.

Kyrtra

I claimed it on twitch ( shows as accounts linked, etc.) then tried to log in eso and could not log in. Now when I log after everything is sorted I don't get any notifications, no mails etc. Logged out and logged back in as someone suggested in this thread and still no notifications. I guess I will wait till tomorrow and if it hasn't arrived by then I will contact support.

Aisleyne

For anyone who claimed it but still hasn't received anything, go to your account and make sure you have it linked to Amazon. Even though you can claim it through Twitch having Twitch linked isn't enough. I got everything once I linked Amazon.

rotaugen454

Aisleyne wrote: »

For anyone who claimed it but still hasn't received anything, go to your account and make sure you have it linked to Amazon. Even though you can claim it through Twitch having Twitch linked isn't enough. I got everything once I linked Amazon.

I had to relink it, but then it worked.