Logging out

Elrond87 · April 2022

Hi, anytime I try to relog to another Character the screen just pauses when the timer reaches 0 seconds for logout, if I press the windows key to go to the desktop it then displays a different image of the game from hours prior to logging out then there on I have to do Ctrl-Alt-Delete click on Sign out and then relaunch the whole thing, it does this around 90% of the time if I relog to another Character it is highly frustrating. Any idea on any fix for this?

I am on windows 11, I play through Steam.

ZOS_Bill · April 2022

@Elrond87

From your description it sounds like ESO is freezing up when you go to relog. If you've not done so, try going through the crash troubleshooting below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

Elrond87 · April 2022

It doesn't often say ESO has stopped working but I will do what it says, and test then report back.

ZOS_Bill · April 2022

@Elrond87

Alright, please keep us updated on whether these steps help or not!

Elrond87 · April 2022

I gave it time, but it still does it. I find it is more likely to do it the longer i am logged in if i first log in and keep relogging its not bad but if i do some dungeons then relog to another it tends to do it, forces me to restart pc as i say it i try to go to desktop it just displays a old image of the game from hours ago so i have to restart the pc to get out of it.

ZOS_Bill · May 2022

@Elrond87

Would you be able to post your full system specifications?

This information can be found by creating a DxDiag report.

Elrond87 · May 2022

The whole dxdiag report file ? i attached it.

ZOS_Bill · May 2022

@Elrond87

Thank you for providing your system specifications. In your Advanced display settings found under System and Display please try lowering the monitor refresh rate to see if that will help with the freezing.

Elrond87 · May 2022

ya it is already set lower when in game wouldn't be that, I am starting to think it is Windows 11 causing the issue, as i copy all my user and addon settings to a windows 10 pc and there is no log out issue at all

ZOS_Bill · May 2022

@Elrond87

Would you be able to try creating a new Windows account and see if that makes a difference?