Dear ZOS-Team / Community

I bought it back in 2015 on Steam, played until mid-2017 (On EU-Server, Linked the ESO-Account with my Steam Account) and took a long break then, until November this year.
At first, the game run for about a month without issues, so I decided to buy the missing chapters and renew my ESO+ - Subscription. Then, just a few days later, on 7. of December, I was disconnected from the server and cannot login anymore since then.
The problem is the following: It just freezes when attempting to login, there's no crashlog or other error message, it simply doesn't respond anymore. This happens every time I try to login.

(I play the Game in German)


I looked here and found two other threads with potentially the same problem:
https://forums.elderscrollsonline.com/en/discussion/592376/infinite-loading-screen-after-logging-in
https://forums.elderscrollsonline.com/en/discussion/592670/eso-not-responding-at-the-requesting-login-interface

I already tried the following for trouble shooting, without success:

- Deleted all files in ".../Documents/Elder Scrolls Online"
- Repaired the game, using Steam and the Launcher, also I tried running both as admin while repairing
- Started Steam as Admin
- Set all .exe in ESO-Install to run as Admin
- Disabled Firewall
- Restarted Router/Modem
- Tested in different networks
- Installed on a 2nd machine (Where ESO was never installed before)

Fun thing is, when running eso64.exe directly, I can login to another (Non-Steam) Account without issues.
So my conclusion is there must be something wrong with my Account/Steam, and I read about it might help to re-link ESOs account with Steam.

Then I found out that I also can't login to https://account.elderscrollsonline.com/ (Using my Steam ID).
I get the following Error (Text is in German, means something like: "Error: your access to the site was denied"):


Unfortunately, the Mail I used to create the ESO-Account doesn't exist anymore, so I cannot get any notifications/messages this way.
That's why I tried the account recovery method using this link: https://help.bethesda.net/app/account_recovery/p_id/eso
I opened 3 tickets so far:
#1: 211208-001176 (I most likely gave a wrong mail address here by accident, sorry for that! This can be ignored/closed)
#2: 211211-002965 (After sending this ticket, I revisited the Website for Account Recovery a few days later again, and to my surprise it led me to a different input form with different fields to fill)
#3: 211215-000560 (Most recent, because of the new input form, does contain additional/different information than #2)

I got no response or notification for any of the tickets by now, so I can't even tell if they where created correctly. In general, I have no idea what's going on, for 10 days...

I'm very eager to get into the game again, please give me some information what's wrong and what I can do to fix this! I'm also able to provide further information (Screenshots, Logs, ...) if needed.

Thanks and Regards

XXXBold

(This is not posted by the Account with the problem, because as stated I cannot login on the website, but I do own both accounts.)