Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC) https://forums.elderscrollsonline.com/en/discussion/685477
I purchased Blackwood and it is registered on my account, but there is no access and there is still the option to upgrade. I have submitted a ticket 24hrs ago and haven’t heard anything yet.
Also experiencing this same issue though in my case its the whole Blackwood Collection so can't access any of the previous chapters either. Over 24 hours waiting for a response now other than the autoreply that happened shortly after sumbitting the ticket.