Maintenance for the week of January 6:
· [COMPLETE] NA megaservers for maintenance – January 8, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 8, 9:00 UTC (4:00AM EST) - 13:00 UTC (8:00AM EST)
· [COMPLETE] NA megaservers for maintenance – January 8, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 8, 9:00 UTC (4:00AM EST) - 13:00 UTC (8:00AM EST)
Can't reset my password
TigerSeptim
✭✭
I'm trying to log in to my game account, but whatever I put in, I get the message "Can't reuse an old password." Firefox is no help; it keeps suggesting the exact same password. (Firefox is version 90.0; I'm on Arch Linux.)
I started a new account just to play on my Xbox, but most likely that will also have problems when I try to activate it. [snip]
[edited for bashing]
Edited by ZOS_Icy on 17 July 2021 13:46 I started a new account just to play on my Xbox, but most likely that will also have problems when I try to activate it. [snip]
[edited for bashing]
0
Best Answer
-
ZOS_Chiroptera✭✭✭Please check your inbox, we have sent you a message about this issue.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0
-
DTStormfox✭✭✭✭✭You are probably better of posting this question in the General Help section of the Forums because it is an account issue. https://forums.elderscrollsonline.com/en/categories/customer-support-general0 -
ZOS_Chiroptera✭✭✭Hello @TigerSeptim, try the steps in this article.
If the issue persists, please put in an Account Recovery support ticket here.Edited by ZOS_Chiroptera on 19 July 2021 15:40The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
TigerSeptim✭✭I tried the Account Recovery system, but alas I don't know when exactly I created it. The name is the same, TigerSeptim.0
-
ZOS_Chiroptera✭✭✭@TigerSeptim
If you have sent in an account recovery ticket, do you have the ticket number so we can take a look?Edited by ZOS_Chiroptera on 19 July 2021 17:47The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
TigerSeptim✭✭I haven't sent in a ticket, because I don't know when I created my account. You people do; it's in your records.0