Maintenance for the week of October 6:
• [COMPLETE] ESO Store and Account System for maintenance – October 7, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
Pre-purchase rewards for Blackwood were available until June 1st on PC/Mac/Stadia, and June 8th for console. If you purchased Blackwood prior to those dates and are missing your pre-purchase rewards, please contact Customer Support here.