Missing pre order itams

Kitsune2200

Ps4 event stats we can get pre order itams till june 15th at 11am so why did the itams not get sent to my mail?

ZOS_Chiroptera

Pre-purchase rewards for Blackwood were available until June 1st on PC/Mac/Stadia, and June 8th for console. If you purchased Blackwood prior to those dates and are missing your pre-purchase rewards, please contact Customer Support here.

Kitsune2200

Then how come its still avertiseing pre order itams avalible

ZOS_Chiroptera

In that case, please submit a support ticket so we can resolve this issue for you.